[Hiring] Portfolio Oversight Specialist @Rocket Companies

Role Description

The Portfolio Oversight Specialist is responsible for portfolio oversight across Non-Performing Loan (NPL), Re-Performing Loan (RPL), and Non-QM performing mortgage servicing portfolios:

• Analyzing and tracking default and performing servicing performance
• Working with various departments to resolve issues
• Reporting on portfolio performance to internal stakeholders and investors

About the role:

• Monitors daily service level performance across NPL, RPL, and Non-QM performing portfolios
• Understands servicing requirements for both default and performing loan populations, as outlined by applicable investor guidelines
• Identifies trends across portfolio types and works with business units to improve processes while communicating changes to senior management
• Resolves internal and external questions pertaining to service level objectives, regardless of portfolio type
• Coordinates regular meetings with departments to review performance results across NPL, RPL, and Non-QM portfolios
• Conducts root cause analysis on missed service levels or recurring exceptions
• Supports internal and external audits or investor reviews related to the NPL, RPL, and Non-QM portfolios
• Tracks corrective action plans to completion when performance issues are identified
• Establishes an effective professional rapport with all stakeholders and investors

Qualifications

• Experience in mortgage servicing, with exposure to default servicing (NPL) and performing/re-performing loan servicing (RPL, Non-QM) preferred
• Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP) and reporting tools
• Strong analytical and problem-solving skills; comfort working with large datasets across multiple loan populations
• Excellent written and verbal communication skills

Benefits

• Health and well-being support for you and your family
• Peace of mind through various perks and health benefits

Company Description

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.