[Hiring] Payment Operations & KYC Manager @Traild Software

Role Description

We're looking for a strategic and operationally sharp Payment Operations & KYC Manager to sit at the intersection of payments execution and compliance. Reporting to the Payment Operations Sr. Manager, you will own both the day-to-day health of our payment operations and the integrity of our KYC program as we scale across the United States and Canada.

This is a high-impact senior role based in AMER, bringing critical time zone alignment to a function that demands real-time responsiveness. You will work closely with our US-based operations team and play a key role in building the operational foundation for Traild Pay's next phase of growth.

Key Responsibilities

• Payment Operations & Execution
  • Own day-to-day payment operations across domestic and international payment rails, including Check, ACH, Wire, RTP, SWIFT, SEPA, and local clearing systems, as well as virtual card programs.
  • Monitor transaction flows, settlement timelines, prefunding, and partner SLAs across multiple PSPs and issuing banks.
  • Manage operational processes for payment failures, retries, reversals, chargebacks, and settlement exceptions across all rails.
• KYC / KYB & Onboarding (US & Canada)
  • Lead customer and entity onboarding across US and Canadian clients, ensuring KYC/KYB requirements are met for all entities and bank accounts.
  • Own workflows for beneficial ownership collection, business verification, and risk classification.
  • Ensure onboarding aligns with sponsor bank, PSP, and regulatory requirements across North America.
• Risk, Controls & Compliance
  • Act as the operational point of contact for AML reviews, sanctions screening, OFAC-related escalations, and suspicious activity triggers.
  • Support licensing ambitions and bank sponsor relationships by ensuring KYC/AML policies, procedures, and controls are audit-ready and scalable.
  • Maintain documentation for onboarding, payments execution, and risk procedures, and support audits, partner reviews, and compliance reporting as required.
• Act as the US Operations Anchor
  • Serve as the senior point of contact for payment and compliance matters during US business hours, providing critical time zone coverage for the team.
  • Build and maintain strong cross-functional relationships with Finance, Legal, Product, and Engineering to support payment product expansion and ensure operational requirements are reflected in roadmap decisions.
• Partner & Banking Partner Performance Management
  • Manage operational relationships with North American PSPs, sponsor banks, card issuers, and compliance vendors.
  • Coordinate escalations, incident management, and SLA performance tracking.
  • Support new partner launches and payment rail expansions across the region.
• Operational Excellence & Scale
  • Identify inefficiencies across payments and onboarding flows and drive automation and process improvements.
  • Define and track KPIs tied to customer/transaction-to-FTE ratios, operational efficiency, and KYC throughput and quality.
  • Build scalable playbooks to support increasing transaction volumes across North America.
• Reporting & Leadership
  • Maintain reporting across payment volumes, exception rates, onboarding pipelines, and compliance KPIs.
  • Provide insights to leadership on partner performance, operational risks, and growth constraints.
  • Manage and mentor a small payment operations team to start while supporting in the growth of headcount.

Qualifications

• 8+ years of experience in payment operations, fintech compliance, or a combined KYC/AML and payments role.
• Strong working knowledge of US payment rails (Check, ACH, Wire, card networks, RTP preferred).
• Deep familiarity with KYC/AML regulatory requirements in the US, including BSA, FinCEN guidance, and OFAC screening.
• Experience managing or owning KYC/KYB onboarding processes, including document verification and beneficial ownership requirements.
• Proven ability to manage operational escalations, exception handling, and time-sensitive incident resolution.
• Experience working with PSPs, sponsor banks, compliance providers, or payment processing platforms.
• Strong attention to detail and structured problem-solving skills.
• Excellent written and verbal communication skills, comfortable working cross-functionally with Product, Engineering, Compliance, and Customer Success.
• Comfortable operating in a fast-moving, ambiguous environment where the playbook is still being written.

Nice to Have

• Experience supporting or preparing for money transmitter licensing, bank sponsor relationships, or regulatory audits.
• Familiarity with tools such as Excel/Google Sheets, SQL, Looker, Omni, Tableau, or similar reporting systems.
• Experience working in B2B payments, accounts payable automation, or ERP-integrated payment environments.
• Experience scaling operational processes in a startup or high-growth fintech.

What Success Looks Like

• Payments are executed smoothly and consistently within SLA, with clear visibility and tracking.
• KYC/KYB onboarding is efficient, compliant, and scalable as volume grows.
• Exceptions and failures are handled quickly, with root-cause improvements implemented.
• Strong partner relationships are maintained with clear operational cadence and escalation paths.
• Traild Pay operations become increasingly automated, measurable, and audit-ready.

Benefits

• Remote-first flexibility with options for remote, hybrid, or custom setups.
• A culture people genuinely love — Traild scored 85 on the 2025 eNPS survey.
• Regular company events including team dinners, Pilates sessions, and bakery runs.