[Hiring] Patient Financial Services Specialist @Emergeortho, P.A

Role Description

Work from Home as a Patient Financial Services Specialist with EmergeOrtho! EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, we’re currently seeking a detail-oriented and compassionate Patient Financial Services Specialist to join our team. The Patient Financial Services Specialist assists patients with questions and concerns regarding medical billing in a prompt and courteous manner by performing account research, balance verification, patient support, and verification of billing and policy compliance.

• Responsible for all activity related to collection of Self-Pay balances.
• Authorized to work out settlements within guidelines and approve the movement of patient balances within the system.
• Works with patients, Revenue Specialists, Third Party Payers, and the practices to maximize collections.
• Must use independent judgement on the prioritization of assigned tasks.

Qualifications

• High school diploma or equivalent.
• Minimum two years’ experience in financial services, healthcare or medical practice setting preferred.

Responsibilities

• Understand the entire revenue cycle and resolve claims regardless of where they appear in the cycle.
• Communicate with patient/guarantors by telephone to secure payment on the outstanding balance by the guarantor.
• Verify, obtain, and update patient and guarantor demographic information, insurance packages, case policies, and/or documents necessary for resolution of account.
• Record payment information as presented by patient/guarantor.
• Manage Self-Pay Account Worklists through proactive patient calls.
• Document all patient communications (verbal & written) in the Patient Account View.
• Manage Pre-Payment and Payment Plans in compliance with pre-defined parameters outlined in organization’s patient financial policies.
• Work Patient Correspondence in Correspondence dashboard.
• Perform financial counseling by providing patients high level customer service regarding balance origination, balance/claim(s) resolution, pre-payment and/or payment plans, and applications for assistance.
• Manage credit card contracts.
• Report on aged AR based on need, and trend increases and impact of seasonal activities; preparation of reports in Excel as needed or requested.
• Serve as liaison between patient, AR Specialists, physicians, physician staff, and Reception staff as needed internally; guarantor or payers externally as needed.
• Review, research or communicate with Practice Management or VBO as necessary regarding any questionable accounts or issues presented by patient/guarantor.
• Work assigned Collection Worklist on the prescribed schedule.
• Create Self-Pay adjustments per organizational financial policies.
• Initiate and follow through on patient refund requests based on the organizational financial policies.
• Perform other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned.

Benefits

• Hiring Immediately - Start your journey with us right away!
• Flexible Schedule - Designed to fit your lifestyle and promote work-life balance.
• Remote Work Environment - Work comfortably from home while staying connected to a dedicated and collaborative team.