[Hiring] Manager, Treasury Shared Services @Circle

Role Description

You will lead day-to-day operations for Circle’s Treasury Shared Services function, ensuring the accurate, timely, and controlled execution of customer fund movements and banking-related workflows. This includes overseeing processes such as returns, redemptions, transaction investigations, and exception management, while maintaining strong operational discipline and risk controls. You will manage a team of analysts, serve as a key escalation point for operational issues, and partner cross-functionally with Banking, Engineering, Risk, Compliance, Finance, and Customer Support to resolve complex scenarios. This role is responsible for driving operational consistency, improving processes and tooling, and embedding automation and AI-assisted workflows to enhance efficiency, scalability, and operational quality across global operations.

What you’ll work on

• Lead daily treasury operations across customer fund flows, including refunds, returns, redemptions, investigations, and exception handling.
• Act as the primary escalation point for operational incidents, coordinating resolution with internal teams and external banking partners.
• Oversee and improve workflows related to banking interactions, such as trace requests, wire returns, payment investigations, and callbacks.
• Monitor operational performance through dashboards and SLAs, ensuring visibility, timely resolution, and consistent execution.
• Partner with Engineering and Product to enhance internal tools, automation, and AI-assisted workflows supporting treasury operations.
• Identify opportunities to reduce manual work through automation, AI tooling, and process improvements, and drive adoption within the team.
• Manage and develop a team of analysts, including performance management, prioritization, and coaching on complex operational cases.

Qualifications

• 7+ years of experience in treasury operations, payments, banking, fintech, or financial services.
• Experience managing payment workflows such as wires, refunds, returns, reconciliations, and transaction investigations.
• Experience leading or managing a team, including performance management and day-to-day oversight.
• Strong experience handling operational escalations across multiple stakeholders, including banking partners and internal teams.
• Proven ability to improve processes, documentation, and controls in a fast-paced environment.
• Strong attention to detail and judgment when handling sensitive financial transactions.

Preferred Requirements

• Experience in fintech, digital assets, or regulated financial services environments.
• Familiarity with global payment networks, correspondent banking, and cross-border flows.
• Experience with operational tools such as JIRA, Confluence, dashboards, or banking platforms.
• Exposure to automation, data tools, or AI-assisted workflows (e.g., SQL, Python, workflow automation, or AI tooling).

Benefits

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.