[Hiring] Manager Revenue Cycle Management Denial and Appeals @Baylor Genetics

Role Description

The Manager, Denials & Appeals, RCM is responsible for leading denial management, appeal strategy, and reimbursement recovery operations. This role focuses on improving overturn rates, reducing denial volumes, accelerating AR resolution, and maximizing reimbursement outcomes. The Manager partners closely with Market Access, Billing Operations, Clinical Operations, and Finance to identify denial root causes, implement corrective actions, and ensure compliance with payer requirements and regulatory standards.

Qualifications

• 6+ years of progressive healthcare RCM experience, including denials, appeals and reimbursement recovery.
• 2+ years of leadership experience managing denial or AR follow-up teams.
• Strong expertise in payer appeals processes, denial codes, and reimbursement methodologies.
• Preferred: Experience in diagnostic laboratory, genetics, molecular diagnostics, or precision medicine.
• Strong familiarity with payer medical policies and reimbursement methodologies.
• Familiarity with Xifin, Quadax, or Telcor RCM platforms.

Requirements

• Lead daily operations for denial management, appeals, and reimbursement recovery workflows.
• Oversee timely submission of appeals, ensuring accuracy, completeness, and alignment to payer requirements.
• Manage high-value and complex denial escalations, including payer disputes and medical necessity rejections.
• Analyze denial trends, payer behaviors, and root causes to identify systemic issues.
• Develop and implement denial prevention strategies across front-end, billing, and clinical workflows.
• Partner with Market Access to address payer policy gaps and recurring denial drivers.
• Drive recovery of underpayments, denied claims, and aged receivables.
• Monitor AR performance, turnaround times, and resolution rates to ensure timely reimbursement.
• Oversee processes for discrepancies, payment variances, and unresolved claims.
• Establish standardized appeal templates, documentation standards, and supporting evidence requirements.
• Ensure appeals are supported by clinical documentation, payer policy alignment, and coding accuracy.
• Collaborate with Clinical and Coding teams to strengthen appeal defensibility.
• Ensure adherence to payer guidelines, CMS regulations, and internal compliance standards.
• Conduct quality audits on denial handling and appeals submissions.
• Maintain audit-ready documentation and establish controls for compliance assurance.
• Lead, coach, and develop denial and appeals staff.
• Monitor productivity, quality, and turnaround KPIs; drive performance improvements.
• Establish training, SOPs, and best practices for consistency and scalability.
• Identify opportunities to improve workflows, reduce manual effort, and increase automation.
• Collaborate cross-functionally to resolve upstream issues impacting denial volume.

Company Description

Baylor Genetics is proud to be an equal opportunity employer committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, pregnancy, childbirth, or any other status protected by applicable federal, state, or local law. If you need an accommodation during the application process, please contact our Human Resources team.