[Hiring] Manager, Revenue Cycle @Tegria

Role Description

As a Manager, Revenue Cycle, your work at Tegria will focus on managing the Revenue Cycle services team that provides clients with claims, payments, credit balance, insurance reimbursement, denials, coding, systems, third-party management, and self-pay management services. Manages the day-to-day operations, budgeting and forecasting, financial management of clients, and human resource management.

An effective Manager, Revenue Cycle will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team
• Managing day-to-day operations of the Revenue Cycle Services team by delegating tasks, monitoring progress, and evaluating work for timeliness, quality, and compliance with policies.
• Administering and documenting personnel actions including hiring, training, coaching, disciplining, corrective action, pay changes, performance appraisals, promotions in accordance with Tegria policies and procedures.
• Developing team members' capabilities and fostering engagement through guidance and mentoring.
• Continually assessing services, identifying problems, analyzing data, and proposing approaches for solutions.
• Developing new processes and improving existing ones to achieve team goals.
• Following and enforcing guidelines, processes, and procedures to meet objectives and ensure compliance with company and regulatory requirements.
• Responding to escalated issues, providing subject matter expertise or seeking such to resolve the issues.
• Monitoring customer satisfaction with the department’s services and recommending approaches to improve or recover service when needed.
• Helping ensure the continued development of a successful, satisfied customer base.
• Translating business strategies into marketable, billable services.
• Assisting the Director in partnering with Tegria’s sales team to bring in new clients and promote new services to current clients to drive revenue goals of the team.
• Remaining current on new trends, regulatory rules and changes, best practices, and incorporating them into Revenue Cycle practices and programs.
• Performing other generally related duties as assigned.

Qualifications

• Bachelor’s degree in Health Information Management, Accounting, Math, Business or related fields; or equivalent combination of education and experience.
• Substantial experience in revenue cycle management including some prior personnel and budget management.
• 5+ years of experience with EHR applications.
• Business development, client services or business operations background (preferred).
• Broad knowledge of healthcare revenue cycle, including multiple types of billing, coding, and reimbursement models.
• Complete understanding of laws and regulations affecting healthcare revenue cycle.
• Solid understanding of EHR revenue cycle modules.
• Solid understanding of the operations of the department.
• Recognized as a subject matter expert in medical billing, claims, denials, etc.
• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria.

Requirements

• Accountability for actions, decisions, and responsibilities.
• Self-discipline, integrity, reliability, and ability to manage time and tasks in a remote work environment.
• Reliable internet access and sufficient internet speed.
• Ability to swiftly adjust priorities and plans in response to changing circumstances or feedback.
• Employ critical thinking; question assumptions, evaluate evidence, and scrutinize arguments to arrive at well-reasoned conclusions.
• Seek out meaningful metrics to use in decision making and performance improvement.
• Proactively consider the impact of changes and facilitate comprehensive change management planning.
• Demonstrate affinity for working cross-functionally while respecting boundaries.
• Initiate and maintain open communication with relevant stakeholders, providing updates on progress, seeking clarification when needed, and collaborating to achieve goals.
• Comfortable engaging with all levels of employees and leaders.
• Results oriented while being sensitive to people and team dynamics.
• Maintain high standards for the quality of their own and others’ work.
• Excel as negotiators and influencers.

Salary Range

$115,000 - $125,000

Benefits

• Choice of multiple health and dental plans with nationally recognized networks.
• Vision benefits, a total wellness program, and an employee assistance program for you and your family.
• Competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA).
• Professional development offerings and opportunities for remote work.
• A generous paid-time-off program for vacations, illness, and life’s important events.