[Hiring] Revenue Cycle Trainer @Natera

Role Description

The Revenue Cycle Trainer plays a vital role in delivering effective, engaging training programs to new and existing team members across all areas of revenue cycle operations. This position focuses on creating practical, role-specific content, facilitating learning sessions, and supporting employees in developing the knowledge and confidence needed to perform their jobs accurately and efficiently.

• Deliver structured onboarding and skills-based training programs using a variety of formats (instructor-led, virtual, blended).
• Develop or update training materials, job aids, process guides, and assessments based on subject matter expert (SME) input and operational needs.
• Collaborate with operational leaders to understand evolving workflows and translate them into clear, actionable training.
• Provide ongoing learner support through coaching, Q&A, and follow-up sessions.
• Participate in quality audits and identify knowledge gaps that can be addressed through training.
• Incorporate feedback from training evaluations to refine content and improve delivery.
• Maintain accurate training records and track learner progress in LMS or designated systems.

Qualifications

• Bachelor’s degree or equivalent work experience in healthcare, education, or business.
• 1–3 years of experience in training, education, or revenue cycle operations.
• Experience with content development tools such as Articulate Rise and basic video creation/editing platforms (e.g., Camtasia, Loom, or similar) is preferred.
• Strong communication and presentation skills.
• Comfortable facilitating both in-person and virtual sessions.
• Familiarity with adult learning principles and hands-on training approaches.
• Proficiency in Google Suite, LMS platforms, and collaboration tools.

Requirements

• Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access). Experience with courseware used to develop online education preferred.
• Ability to self-start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance.
• Proven strong verbal, written and interpersonal communication skills.
• Effective team player, ability to work within a cross-functional team a must.
• Commitment to excellence and high standards.
• Ability to work with all levels of management and a diversity of individuals at all organizational levels.
• Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Benefits

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• Generous employee referral program!