[Hiring] Manager, Rentals Collections @Zillow

Role Description

The Manager, Rentals Collections owns how Zillow collects what the Rentals business is owed. You'll lead a team spanning onshore specialists and offshore partners, set the portfolio strategy and credit policy they work to, and own the measures that say whether it's working — days sales outstanding, aging, days to pay, recovery rate and bad debt.

Rentals receivables have their own shape: high transaction volume, a payer base running from individual landlords to national property management companies, and account relationships that often matter more than any single invoice. This is a role for someone who can hold a commercial line with customers and a credible one with sales, and who would rather fix why accounts go delinquent than chase each one that does.

• Own Rentals collections performance end to end — days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels — and drive quarterly reduction in past-due balances.
• Lead, coach and develop a team of specialists and senior specialists alongside offshore partner supervisors, including hiring, performance management and career development, and own the headcount model that forecasts and scales staffing to the portfolio.
• Set portfolio strategy and segmentation across a payer base ranging from individual landlords to national property management groups — deciding which accounts get treated how, at what point, and by whom.
• Own and enforce credit policy for the Rentals portfolio, including credit reviews and approvals, holds, suspensions and write-off decisions within your authority.
• Own the outsourced delivery relationship — onboarding, training, service levels, quality audits across onshore and offshore work, and the division of work between them.
• Run monthly collections reviews with each Rentals product team, and partner with sales and customer support on at-risk and high-value accounts, holding a commercial line while protecting the relationship.
• Work with Payments Program Management on the upstream causes of delinquency — billing accuracy, payment method friction, dispute handling — and identify automation opportunities across Zuora, HighRadius and Salesforce.
• Own your function's month-end deliverables, including reserve and allowance analysis for the Rentals portfolio, with Accounting.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 8+ years of experience in B2B credit and collections or accounts receivable, including at least three years leading teams or team leads, with a record of moving collections metrics rather than only reporting them.
• Deep understanding of the full order-to-cash cycle, including cash application and the accounting treatment of bad debt and sales allowances.
• Hands-on experience with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle or SAP, plus advanced Excel or Google Sheets including pivot tables and lookups.
• Experience managing outsourced or offshore vendor relationships, including setting service levels and holding quality standards.
• Experience setting credit or collections policy and applying it consistently under commercial pressure, with the judgment to know when to hold firm and when to protect a relationship.
• Experience using AI tools to automate manual work, and a track record of finding those opportunities rather than waiting to be handed them.
• Familiarity with the rentals or real estate industry preferred; experience with credit scoring systems a plus.
• Or an equivalent combination of education and experience.

Benefits

• Competitive base salary.
• Eligible for equity awards based on factors such as experience, performance and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence.

• Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive.
• Zillow is honored to be recognized among the best workplaces in the U.S.
• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026.
• Included on TIME’s America’s Best Companies 2026 list.
• Committed to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.