[Hiring] Manager-Payment operations @Mashreq

Role Description

The incumbent is responsible for managing the end-to-end processing of all outward and inward processing including:

• PO
• DD
• UAEDDS
• Standing instruction
• Utility payments for UAE

• Lead, mentor and manage the remittance operations team to achieve operational excellence.
• Develop and implement strategies to optimize payment processes and systems.
• Collaborate with cross-functional teams to enhance payment solutions and services.
• Monitor and analyze payment trends to identify opportunities for improvement.
• Manage relationships with key stakeholders in UAE.
• Propose and implement improvements in the workflow of the Unit.
• Actively participate in regulatory and bank strategic digitization projects across UAE and other Mashreq IBG locations.
• Dive into cases and resolve issues as necessary.
• Automation of manual processes.
• Staff welfare, work-life balance and training for staff in this unit are the responsibilities of this position.

Company Description

The leading financial institution in MENA. While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first.

• Together, we pioneer key innovations and developments in banking and financial services.
• Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success.
• Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
• We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.