[Hiring] Loan Servicing Specialist @Oaktree Funding

Role Description

Truly Investor Capital is seeking an experienced and detail-oriented Loan Servicing Specialist to join our Operations team. This role is responsible for servicing a portfolio of Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, and other real estate loan products from funding through payoff. Responsibilities include:

• Loan servicing, collections, borrower support, loan boarding, loan transfers, investor reporting, and portfolio maintenance.
• Understanding the unique servicing considerations associated with RTL, Ground-Up Construction, Bridge, and DSCR loans.

Key Responsibilities

• Loan Servicing & Portfolio Management:
  • Service a portfolio of Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, and other real estate loan products.
  • Process and monitor borrower payments, payoffs, loan modifications, and servicing requests.
  • Maintain accurate loan records and servicing data throughout the life of each loan.
  • Ensure servicing activities are completed accurately, efficiently, and in accordance with company and investor guidelines.
  • Understand the servicing nuances associated with RTL, construction, bridge, and DSCR loan products.
• Collections & Portfolio Performance:
  • Monitor delinquent accounts and communicate with borrowers regarding past-due payments.
  • Assist borrowers in resolving payment issues while maintaining a high level of customer service.
  • Negotiate payment arrangements in accordance with company policies.
  • Maintain thorough documentation of borrower communications and servicing activities.
  • Partner with leadership to help maintain the overall health and performance of the servicing portfolio.
• Borrower Support:
  • Serve as the primary servicing contact for borrowers following loan funding.
  • Respond to borrower inquiries regarding loan payments, balances, payoffs, servicing requests, and account maintenance.
  • Research and resolve servicing-related questions in a timely and professional manner.
  • Deliver exceptional customer service while building strong borrower relationships.
• Loan Boarding & Transfers:
  • Board newly funded loans into the servicing platform, ensuring complete and accurate loan data.
  • Process loan transfers, including data validation and reconciliation.
  • Coordinate with internal departments and servicing partners to ensure seamless loan onboarding and transfers.
  • Maintain accurate servicing records throughout the loan lifecycle.
• Investor Reporting & Operational Support:
  • Assist with investor reporting and servicing-related reconciliations.
  • Partner with accounting and operations teams to resolve servicing discrepancies.
  • Assist with audits, quality control initiatives, and special servicing projects.
  • Identify opportunities to improve servicing processes and operational efficiency.

Qualifications

• 2–5 years of loan servicing experience, preferably servicing Residential Transition Loans (RTL), Bridge, Ground-Up Construction, DSCR, or other real estate lending products.
• Experience with collections, borrower support, loan boarding, loan transfers, and investor reporting preferred.
• Experience working in a private lending, hard money, or mortgage lending environment is strongly preferred.

Requirements

• Strong understanding of loan servicing operations and servicing best practices.
• Familiarity with the servicing requirements associated with RTL, Bridge, Ground-Up Construction, and DSCR loans.
• Understanding of servicing loans involving multiple funding advances and changing unpaid principal balances (UPB).
• Working knowledge of investor servicing requirements and reporting processes.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Proficiency with loan servicing systems and Microsoft Office Suite (Excel, Outlook, Word).

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Benefits

• Highly competitive compensation plus performance bonus.
• Opportunity to join one of the nation's fastest-growing private real estate lenders.
• Collaborative, entrepreneurial culture with direct access to leadership.
• Modern technology and streamlined operational processes designed to support efficiency and success.
• Opportunities for professional development and long-term career growth.