[Hiring] Loan Counselor @Planet

Role Description

The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts.

• Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
• Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
• Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
• Document and maintain on-line collection history detailing events to bring the loan current, including:
  • Reason for default
  • Updated financial information
  • Explanation of how and when the loan will become current
• Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
• Maintain up to date knowledge and adhere to investor rules and requirements.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent
• One year of collection experience or equivalent
• Mortgage collection experience a plus
• Courteous, tactful and assertive interpersonal skills
• Demonstrates effective listening skills
• Data Entry Skills
• Strong analytical and negotiating skills
• Ability to work well on a team and focus on results
• Ability to research and resolve problems effectively

Requirements

• Excellent verbal and written communication skills with strong interpersonal skills
• Possess strong problem-solving skills
• Ability to work effectively in a demanding, team-oriented, and fast-paced environment
• Working experience within a call center
• Experience working with Microsoft Windows applications
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Sustain predictable work attendance
• Communicate with others
• Stand, walk, sit, and use arms, hands and fingers to reach, handle or touch
• Occasionally lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• 3 comprehensive Cigna or Kaiser medical plans
• Dental and vision insurance
• Short term and long-term disability insurance
• Basic life insurance
• 401(k)
• 11 employer paid holidays
• Supplemental benefits including life insurance, critical illness and accident plans