[Hiring] Head of Revenue and Billing Operations @Apartment List

Role Description

Apartment List is looking for a Head of Revenue and Billing Operations to lead our quote-to-cash organization. Reporting to the CFO, this role will be responsible for designing and scaling the operational backbone of the business, ensuring contracts, pricing, billing, revenue recognition, and collections operate with high accuracy and efficiency as the company grows.

This leader will work at the intersection of Finance, Sales, Partner Success, Revenue Analytics, and Engineering to ensure our systems and processes are built for scale. The role will oversee:

• Quote-to-Cash systems and process architecture
• Salesforce and NetSuite systems administration
• Pricing and deal desk operations
• Billing and collections workflows
• Revenue analytics and lease attribution processes

This position requires a rare combination of financial leadership, systems architecture expertise, and operational transformation capability. The ideal candidate is equally comfortable establishing and enforcing operating policies, redesigning systems and workflows, improving contracting, billing and collections strategy, and implementing scalable systems and modern AI tools that support a scaling marketplace business. This is a hands-on leadership role. The right candidate thrives in complex environments, diagnosing operational bottlenecks and designing scalable solutions that align Sales, Finance, and Operations.

Qualifications

• 10+ years leading finance operations, revenue operations, or accounting and AR functions in high-growth technology companies
• Deep experience architecting Quote-to-Cash systems and workflows using Salesforce and NetSuite
• Expertise designing pricing and contracting governance, deal desk approvals, billing automation, and collections workflows
• Experience supporting complex pricing models including performance-based pricing, subscription models, and hybrid revenue structures
• Strong understanding of data flow between CRM, billing systems, revenue recognition, and financial systems
• Experience with systems such as Salesforce, NetSuite, Verspay, Tesorio or similar billing and collections platforms, BI platforms such as Looker, and proprietary revenue attribution platforms
• Experience supporting marketplaces or two-sided platforms strongly preferred
• Proven ability to drive cross-functional operational transformations
• Experience aligning Sales, Finance, and Operations teams around shared processes and metrics
• Strong executive communication skills with the ability to influence senior stakeholders
• Experience hiring, mentoring, and developing high-performing finance and operations teams
• Ability to balance strategic planning with hands-on execution
• Bachelor’s degree in Accounting, Finance, or Business required
• CPA and/or Big Four experience preferred
• Strong knowledge of US GAAP revenue recognition principles
• Experience managing month-end close, financial reporting, and audits
• Familiarity with internal controls frameworks and future SOX readiness

Requirements

• Own the end-to-end quote-to-cash lifecycle, from contract creation through billing, revenue recognition, and collections
• Redesign the Opportunity-to-Cash operating model across Sales, Finance, and Operations
• Establish governance for pricing approvals, contract configuration, and deal desk review
• Ensure data integrity across Salesforce, revenue recognition and billing systems, and NetSuite
• Design scalable processes to support new product offerings
• Implement controls that prevent duplicate billing, incorrect pricing, or revenue attribution errors
• Establish formal pricing governance processes for all sales contracts
• Lead the design of scalable deal desk workflows and contract validation procedures
• Ensure Salesforce pricing and contracts terms rules and approvals reflect company policy
• Implement automated validation checks to prevent contract errors before downstream systems are triggered
• Architect the company’s Quote-to-Cash technology ecosystem including Salesforce configuration and governance, NetSuite invoicing integration, internally developed lease attribution system, billing and collections platforms, and customer reporting and dispute resolution infrastructure
• Drive improvements in data visibility for Sales, Finance, and Partner Success teams
• Partner with Revenue Analytics and Data teams to ensure accurate revenue capture and attribution
• Oversee billing and collections infrastructure to improve cash conversion and partner experience
• Work closely with Sales and Partner Success leadership to improve partner experience while protecting revenue integrity
• Design and implement controls to mitigate operational and financial risks across the quote-to-cash lifecycle
• Build and lead a high-performing team spanning Accounts Receivable, Revenue Operations, and Financial Systems

Benefits

• Competitive salary
• Equity options
• Comprehensive health benefits
• Flexible work environment
• Professional development opportunities

Company Description

Apartment List is building the most trusted platform for renters to find homes they love. As a marketplace connecting renters with multifamily properties across the country, our platform powers millions of apartment searches each year. Our business model is unique within the rental ecosystem, operating largely on a Pay-Per-Lease (PPL) performance model, meaning our revenue is directly tied to successful renter outcomes.