[Hiring] Fraud Risk Analyst I @RCB Bank

Role Description

The position is PT WFH (work from home), 28hrs. Wednesday - Sunday.

• W-F: 1pm-6pm
• Sat: 8am-4pm
• Sun: 8am-12pm

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service:

• Integrity
• Reputation
• Professional
• Empowered
• Welcome
• Ownership
• Action
• Responsive
• Relational
• Excel

What we’re looking for:

• Someone responsible for day-to-day analysis and review of various types of fraud cases and transactions to ensure regulatory time frames are met with each case.
• Someone responsible for minimizing and preventing losses resulting from fraudulent monetary and non-monetary transactions.

Qualifications

• In-depth understanding of Regulation E, Red Flags, and the dispute process.
• Ability to interpret data, identify and resolve exceptions, and escalate to management when necessary.
• Well-developed analytical and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Thorough understanding of high-risk behaviors.
• Proficient in applicable computer systems such as Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work independently with general supervision in a fast-paced production environment.
• Care about the community and desire to be involved.

Requirements

• Minimum of one year of customer service experience.
• High school diploma or GED.

Benefits

• A fun, challenging work environment with an emphasis on family, community, and technology.
• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP

Company Description

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education, and occupational qualifications.

• Established in Claremore, OK.
• Over $4.1 billion in total assets.
• Over 750 employees.
• Branch network covers more than 60 locations across Oklahoma and Kansas.
• Dedicated to building relationships and contributing to communities.