[Hiring] Senior Fraud Analyst @Mode Mobile

Role Description

We are looking for a Senior Fraud Analyst to join our Customer Success team and protect the Mode Mobile ecosystem from fraud and abuse. In a rewarded app, users earn real money and rewards, so every fraudulent account costs us directly: rewards paid to users who did not earn them, partner reversals, wasted acquisition spend, and a worse experience for the real users who earn with us. How well we stop fraud affects our margins, our relationships with advertising and offer partners, and the trust of our community, which makes this one of the highest-impact roles on the team.

• Review fraud data, investigate accounts to decide whether they are fraudulent.
• Analyze Mobile Measurement Partner (MMP) and partner network data to find invalid and fraudulent traffic.
• Track fraud trends across rewarded apps, focusing on the Mode Earn App and EarnWise.
• Stay ahead of fraud tactics by turning insights into rules, safeguards, and recommendations.
• Work closely with Customer Support, Product, Engineering, Growth, and partners.
• Set review standards, mentor teammates, and report to leadership on fraud losses, trends, and results.

Qualifications

• 4+ years of experience in fraud analysis, trust and safety, risk, or a related analytical role.
• Track record of finding fraud patterns and building rules or controls that stop them.
• Strong analytical mindset, proficient in SQL and spreadsheets.
• Experience with analytics tools such as Mixpanel and Google Analytics; Python is a plus.
• Understanding of fraud in rewarded and incentive-based apps.
• Experience analyzing Mobile Measurement Partner (MMP) data.
• Sound judgment and ability to make accurate calls with incomplete information.
• Outstanding communication skills, fluent in English.
• Strong working knowledge of G Suite Products.
• Quick learner who can work across multiple tools and juggle many tasks.
• Team player, willing to jump in where needed.

Requirements

• Hands-on experience with Verisoul is a major plus.
• Experience with identity verification and step-up flows is a plus.
• Experience with partner network platforms and MMP fraud tools is a plus.
• Experience with Customer Service Platforms like Zendesk is a plus.

Benefits

• 100% remote-first, global company.
• Competitive compensation package.
• Generous perks & benefits to team members.
• Participation in the Company's equity plan (for full-time team members).
• Individual bonuses in accordance with the Company Bonus Program.
• Work with energetic, passionate, and results-driven people.
• Celebrate team members' personal and work milestones.
• Remote social activities, including virtual coffee buddies.
• Bonusly for recognizing and rewarding team members.
• Weekly Wednesday Get Stuff Done Days (No Meetings).
• Open PTO, generous Company Holidays, and Wellness Days (for full-time team members).