[Hiring] Fraud Monitoring Specialist @Regis Remote Office

Role Description

The Fraud Monitoring Specialist is responsible for the review and monitoring process of incoming and outgoing payments to identify trends and mitigate fraud losses.

• Performs a review of exception items for all incoming and outgoing payments.
• Analyzes suspicious activities on customer accounts that may deviate from the norm.
• Researches transaction history for customer patterns.
• Identifies, analyzes, and monitors transactions to identify as fraudulent.
• Escalates Cases/Alerts for further actions and validation.
• Returns the transactions if required.
• Responds to inquiries from the branches and assists them with their requests.
• Ensures preventative measures are carried out to comply with current rules, regulations, and internal policies pertaining to BSA, USA Patriot Act, OFAC, and other AML related issues.

Qualifications

• High school diploma and three (3) years of banking, or related financial customer service experience; or equivalent combination of education and experience.
• Must have some experience in working with numbers, and/or account balances.
• Knowledge of payment rules and regulations is preferred.
• Must possess good customer service, organizational, interpersonal, time management, written and verbal communication skills in advanced English and Spanish.
• Computer knowledgeable in MS Software (e.g., Excel, Word, and Outlook) is required.
• Knowledge with Jack Henry Silverlake System is preferred.

Company Description

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• No Third Party Agencies or Submissions Will Be Accepted.
• Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and/or the discretion of our clients.
• Any and all information may change without notice.
• We reserve the right to solely determine applicant suitability.
• By your submission, you agree to all terms herein.