[Hiring] Financial Systems Support Specialist @Outforce

Role Description

We are seeking a Financial Systems Support Specialist to join the client's ERP Helpdesk team. In this role, you will provide front-line support for employees using Deltek Vantagepoint and BST (Boyle Software Technology), assisting with:

• System access
• Troubleshooting
• Project accounting processes
• User inquiries

As the client continues to migrate operating companies from legacy systems to Vantagepoint, you will work closely with:

• ERP
• Finance
• Operations
• IT teams

Your responsibilities will include:

• Supporting users
• Improving processes
• Developing documentation
• Contributing to successful system adoption

This position is ideal for someone with a strong customer service mindset, an interest in ERP and financial systems, and a passion for continuous learning and process improvement.

Qualifications

• 1-3 years of ERP, application support, or help desk/customer support experience
• Basic understanding of accounting and finance processes
• Ability to document processes and communicate clearly, both verbally and in writing, with non-technical users
• Ability to work independently and collaboratively while managing multiple priorities in a fast-paced environment
• Curiosity about ERP systems and finance processes, with a commitment to continuous learning
• Willingness to leverage AI tools for analysis, troubleshooting, and process improvement

Requirements

• Associate or bachelor’s degree in accounting, Finance, Business, or Information Systems
• Experience in a help desk, application support, finance support, or accounting support role
• Working knowledge of accounting concepts, including timekeeping, project accounting, accounts payable, and invoicing
• Hands-on experience with ERP or project accounting systems, preferably Deltek Vantagepoint, Deltek Vision, or BST (Boyle Software Technology)
• Experience supporting the engineering or consulting industry
• Experience with ticketing/service management platforms such as Freshservice, ServiceNow, Jira Service Management, or Zendesk
• Strong communication, customer service, and problem-solving skills
• Proficiency in Microsoft Office, particularly Excel, and Microsoft Teams

Benefits

• Competitive compensation package aligned with your skills and experience
• Night differentials pay to help maximize your earnings
• Comprehensive HMO coverage, including a free dependent on Day 1
• Employee referral program with rewarding incentives
• 20 days of annual leave, giving you flexibility to manage your time
• Engaging team activities and events to keep work enjoyable
• Build strong, high-impact connections with key stakeholders across the business
• Take part in client engagement initiatives to elevate your professional experience