[Hiring] Financial Counselor I @Moffitt Cancer Center

Role Description

The Financial Counselor PAR I is tasked with managing a call queue and supporting patients by:

• Initiating financial assistance applications
• Handling self-pay accounts
• Setting up payment arrangements
• Processing payments
• Addressing billing inquiries related to patient accounts for both hospital and physician billing

This position delivers account status updates to patients and insurance companies to confirm that all potential payment resources have been investigated and utilized. Additionally, the Financial Counselor PAR I detects any billing or coding problems and directs the issue to the relevant department for resolution.

Qualifications

• High School Diploma/GED
• Minimum three (3) years' experience working in a healthcare setting with an emphasis in physician/hospital collections, insurance verification, and/or financial counseling
• Two (2) years Moffitt Revenue Cycle experience can be considered in lieu of three (3) years' experience in physician/hospital collections or financial counseling

Requirements

• Experience with physician/hospital collection or insurance verification
• Proficiency in mathematical calculations and various analysis techniques
• Working knowledge of third party regulation, collection laws and techniques
• Excellent communication skills and customer service recovery skills
• Computer skills along with Microsoft Word, Excel, and PowerPoint

Benefits

• Salary Range: $20.64 - $31.47
• Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions
• Commitment to maintaining fair and equitable pay practices