[Hiring] Financial Counselor @Franciscan Health

Role Description

The Financial Counselor I preregisters and conducts financial counseling and scheduling as needed and dictated by circumstances surrounding the financial security of patient accounts. This position works with, but is not limited to:

• Insurance Verifiers
• Schedulers
• Registration staff
• Ancillary Departments at a hospital
• Off-site departments

The Financial Counselor promotes coordination of care and patient satisfaction consistently within their role. The ability to compassionately engage in conversation with patients on their responsibilities for:

• Copayment
• Prepayment
• Outstanding Balances

Responsibilities include:

• Contacting patients to assist with discrepancies in insurance coverage, rescheduling options, and financial security of services scheduled to be rendered.
• Managing self-pay, Medicare, and various other work queues created for the Financial Counseling Department, including Medicare days and lifetime reserve forms.
• Contacting patients for Point of Service Collection (POS) and post payment as appropriate, and working with Patient Access Staff at the hospital site in POS goals.
• Reviewing and understanding insurance eligibility.
• Educating patients as appropriate on insurance coverage, benefits, and liability.
• Working closely with Scheduling, Ancillary Departments, Insurance Verifier, Billing, Collections, Enterprise Management, Customer Service, and third-party vendors.
• Analyzing available documentation and using software or hospital resources to calculate and explain the expected charges for the services being provided, the amount expected from the payer, and the amount owed by the patient or responsible party.
• Documenting pertinent account information clearly, concisely, and timely in the account record.
• Explaining payment options and financial assistance to the patient or responsible party and determining the number of payments on payment plans for self-pay balance per policy.
• Meeting with patients to review post-service billing concerns and facilitate customer complaints and service excellence complaints.
• Meeting with patients and their family in patient rooms for specific needs with financial counseling during a patient’s stay.
• Providing financial assistance/education and facilitating the paperwork upon patient requests.
• Reviewing all learning material provided by the management team.

Qualifications

• Required High School Diploma/GED
• 1 year Revenue Cycle Required

Requirements

• Travel is required: Never or Rarely
• Job Range: Financial Counselor I $15.50-$21.13
• Incentive: Not Applicable

Benefits

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org .

Company Description

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.