[Hiring] Financial Counselor @MyComputerCareer Inc

Role Description

The role of the Financial Planner is to meet with potential applicants, educating them on Title IV eligibility and providing the necessary tools for informed decision-making while delivering exceptional customer service. Financial Planners will counsel students regarding:

• Financial aid eligibility
• Application procedures
• Available aid programs
• Costs and indebtedness
• Money management
• Financial planning tailored to individual needs

Attention to detail, analytical ability, and multitasking are essential for this role, along with maintaining a high degree of confidentiality.

Qualifications

• High School Diploma/GED required
• Associate and/or Bachelor’s Degree preferred or a combination of education and experience
• 2 years customer service experience preferred
• Financial Aid experience preferred, but not required
• Proficiency with MS Office and navigating the Internet
• Learning database software systems is essential
• Salesforce experience is a plus

Requirements

• Provide financial aid assistance to prospective and enrolled students
• Support the Director of Financial Planning and Financial Counselor Manager in maintaining Financial Aid Programs and compliance
• Assist Veterans in completing the VA Benefits Application
• Ensure compliance and confidentiality with all federal, state, and internal policies and procedures
• Provide clerical support to both the Director of Financial Planning and Financial Counselor Manager
• Counsel prospective students on financial aid eligibility and payment options
• Work closely with other Financial Planners and staff toward departmental goals
• Answer questions, inquiries, or requests from students and parents regarding financial aid programs and eligibility
• Perform other duties as assigned
• Following an initial 60-day training period, receive specialized training to manage simultaneous calls with students
• Achieve proficiency in handling dual calls by the 90-day mark

Benefits

• Multiple medical plan options, including HSA plans with employer contributions
• Dental and vision coverage
• Company-paid life and disability insurance
• 401(k) with company match
• Generous paid time off and holidays
• Employee Assistance Program (EAP) for confidential personal support
• Optional coverage such as accident, critical illness, and pet insurance

We believe taking care of our people is just as important as taking care of our students.