[Hiring] Financial Counselor @CommonSpirit Health

Role Description

As our Financial Counselor, you will play a critical role in realizing CommonSpirit Health's mission by assisting patients with the financial aspects of their healthcare journey. This position is responsible for ensuring patients understand their insurance benefits and available financial options, helping them navigate often complex payment responsibilities. You'll work collaboratively with clinic staff and other facilities to ensure efficient, compliant, and patient-centered financial services.

• Perform comprehensive financial counseling, including discussing health insurance benefits, billing practices, pre-collections, and setting up payment arrangements.
• Identify potential financial resources like Medicaid, Marketplace plans, COBRA, and financial assistance programs.
• Obtain pre-authorizations and communicate approvals/denials to clinical staff.
• Provide cost estimates and assist patients with charity care or financial assistance applications.
• Ensure patients understand all available financial pathways before treatment begins.

Qualifications

• Strong working knowledge of clinical office procedures and medical terminology.
• Basic understanding of federal/state regulations related to healthcare.
• Experience in healthcare revenue cycle functions, including insurance or registration experience, and/or healthcare collections/customer service is preferred.
• Exceptional communication skills.
• Ability to manage multiple priorities and self-motivation.
• Computer proficiency.

Requirements

• High School Diploma / General Studies.
• Experience in healthcare revenue cycle functions to include insurance or registration preferred.
• Experience in healthcare collections, registration, or customer service preferred.