[Hiring] Financial Counseling Representative @R1 RCM

Role Description

• Contact/check insurance carriers and websites for non-automated eligibility and act as an advocate for the patient.
• When limited benefit plans are identified, counsel patients on their insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Explain financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment.
• Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.
• Provide patients and their families support with gathering necessary documents for Medicaid or assistance programs.
• Exceptional subject matter expertise of all funding source options.

Inter-Department Collaboration

• Serve as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determine eligibility and coverage.
• Notify manager, physician and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service.

Metric-Driven Performance

• Proven ability to consistently meet productivity goals and drive high-quality work output.
• Assists leadership with analysis of screening & solution defect reviews and denials analysis.
• Takes strong accountability for team’s screening, solution, and conversion metric performance.
• Provides hands-on training, mentoring, and aiding to other team members as needed.

Strong Customer Service

• Provide excellent customer service by going above and beyond to create a great experience for patients.
• When complex enrollment issues occur, associate drives resolution and supports other team members with resolution.
• Leverage excellent customer service to assist with resolving patient escalations related to billing or other concerns, leveraging CSU or other appropriate channels of resolution as needed.
• Perform all other duties and projects as assigned.

Qualifications

• High School - Equivalent experience will be considered.
• Minimum of 4 years of experience.

Physical Demands

• Sitting
• Standing
• Extended Computer Usage
• Walking

Work Environment

• Well-lit
• Remote
• Noise Level - Quiet
• Climate Controlled

Compensation

For this US-based position, the base pay range is $15.43 - $20.82 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Company Description

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

• Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world.
• We go beyond expectations in everything we do.
• Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.