[Hiring] Financial Aid Systems Analyst @University of Tennessee

Role Description

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Financial Aid Systems Analyst position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. This is a fully remote position.

Reporting to the Associate Director of Financial Aid Systems, the Financial Aid Systems Analyst is a critical technical and analytical expert within the Office of Financial Aid & Scholarships, supporting the University’s mission to recruit, retain, and graduate students efficiently and equitably. This position manages and enhances financial aid systems and processes to ensure accurate, compliant, and student-centered service delivery.

• Designing, developing, programming, configuring, and maintaining Ellucian Banner Financial Aid modules and integrated third-party systems, including OnBase, Dynamic Forms, Scholarship Manager, and JobX/TimesheetX or similar software and systems.
• Advanced SQL programming, algorithm development for awarding, data validation, and analysis to support operational excellence and strategic enrollment management initiatives.
• Serving as a liaison with technical teams and vendors, ensuring seamless integration, compliance, and continuous process improvement to optimize the student experience.

Qualifications

• Bachelor’s degree and at least 2 years of experience in technical systems support, data analysis, or financial aid systems role within higher education; OR Associate degree and 4 years or more of direct experience in financial aid systems, SQL programming, or higher education technology.
• Extensive experience with word processing, spreadsheets, and presentation software.
• Experience with understanding and organizing data.
• Experience with documenting processes and procedures.
• Experience developing solutions and efficiencies in processes.
• Experience with Ellucian Banner Financial Aid.

Requirements

• Ability to work in a fast-paced, multi-faceted profession.
• Excellent interpersonal communication skills.
• Ability to manage time and responsibilities independently.
• Superior analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Acute detail- and task-orientation skills.
• Ability to accurately document technical processes.
• Ability to work independently and in a team environment and with a wide variety of populations.
• Ability and desire to research the history of context of issues for complete resolution.
• Ability to discern how discrete processes are interrelated.
• Knowledge of the principles and techniques of computer systems documentation and forms design.
• Knowledge of federal and state regulations governing financial aid programs is beneficial.
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Education and Experience

• Experience with PL/SQL, ODS Oracle, Web Tailor, and file transfer programs (FTP).
• Computer programming and/or PL/SQL or other procedural language experience preferred.
• Experience with higher education policies and procedures preferred.
• Familiarity with the curricular approval process preferred.
• Familiarity with student information systems preferred.
• Advanced level of Excel knowledge.
• Experience with Oracle Financial Aid, OnBase, Dynamic Forms, Scholarship Manager, and related financial aid data systems (CPS, COD, NSLDS, SAIG).

Preferred Knowledge, Skills, and Abilities

• Knowledge of enterprise reporting tools such as Argos or Tableau.
• Training or coursework in computer programming or procedural languages.
• Knowledge, experience, or training in federal financial aid regulations is beneficial.
• Ability to query data from databases.
• Knowledge of complex relational database organization.

Benefits

• Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.
• Flexible work arrangements, offering a hybrid schedule to most team members.
• Education benefits for employees and their dependents at UT System campuses.
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans.
• Employee discounts to attractions, services, and goods.