[Hiring] Finance & Revenue Cycle Manager @University of Arkansas for Medical Sciences

Role Description

The Finance & Revenue Cycle Manager will serve as the Clinical Operations leader, leading day-to-day revenue cycle and financial operations across outpatient and inpatient services for the primary care service line. This dynamic leader develops and maintains daily, monthly, quarterly, and annual performance reports, and partners across a matrixed organization with service line administrators to foster positive relationships with medical staff.

• Champion revenue cycle performance while ensuring compliance with Integrated Revenue Cycle, Integrated Clinical Enterprise, and UAMS policies, HR policies, and regulatory requirements.
• Deliver exceptional customer service and inspire staff to work at their best.
• Model collaborative, results-oriented leadership that drives team success.
• Ground Patient and Family Centered Care (PFCC) in dignity and respect, information sharing, participation, and collaboration.
• Bring proven expertise in healthcare operations and revenue cycle.
• Possess strong analytical and reporting skills, mastery of EPIC and third-party payer requirements, proficiency in Excel, and excellent communication skills.
• Commit to continuous improvement and a record of measurable gains in access and financial performance.

Qualifications

• Bachelor’s Degree in Healthcare, Business, Finance, or related field. An additional four (4) years of experience may substitute for the degree.
• Minimum of two (2) years in a hospital, outpatient facility, or community clinic with increasing responsibility; at least two (2) years in clinic or hospital revenue cycle (scheduling, registration, coding, and/or billing); 2 years of supervisory experience including personnel management and budget preparation.
• CHA certification or must be able to obtain within one (1) year of hire.

Requirements

• Prior management experience in a high-volume revenue cycle environment.
• EPIC system proficiency and payer landscape understanding.
• Advanced Excel and data analysis skills.
• Financial acumen: budgeting, variance analysis, and financial reporting.
• Process improvement and project management.
• Leadership and team development.
• Customer service orientation and PFCC embodiment.
• Effective communication (verbal and written) and collaboration across departments.
• Compliance and regulatory awareness (Joint Commission, IRC/ICE policies).

Key Responsibilities

• Oversee clinical financial and administrative operations for the service line, ensuring staffing meets department needs and time and attendance are managed.
• Monitor clinic performance with monthly quality and productivity audits; identify trends from reports and lead process improvement initiatives.
• Drive continual process improvement to achieve excellence in Access and Financial operations; lead new or enhanced projects approved by access directors.
• Ensure compliance with departmental, IRC, ICE, and campus policies; manage hiring, onboarding, evaluations, training, coaching, and progressive discipline.
• Promote teamwork and PFCC concepts; address patient access and revenue cycle complaints with proactive service recovery.

Salary Information

Commensurate with education and experience.

Required Documents to Apply

• Resume

Optional Documents

• Cover Letter/Letter of Application
• License or Certificate (see special instructions for submission instructions)
• List of five Professional References (name, email, business title)
• Proof of Veteran Status

Pre-employment Screening Requirements

• Annual TB Screening
• Criminal Background Check
• Substance Abuse Testing

Constant Physical Activity

• Feeling
• Grasping
• Hearing
• Kneeling
• Manipulate items with fingers, including keyboarding
• Reaching
• Repetitive Motion
• Sitting
• Standing
• Stooping
• Talking
• Walking

Frequent Physical Activity

• Balancing
• Crawling
• Crouching

Occasional Physical Activity

• Balancing
• Climbing
• Crawling
• Crouching
• Driving

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy