[Hiring] Revenue Cycle Representative @University of Iowa

Role Description

The University of Iowa Health Care, Department of Radiation Oncology, is seeking a customer service-focused and highly organized Revenue Cycle Representative to provide entry-level financial and customer service support for the department’s revenue cycle operations. Revenue Cycle Representatives play an important role in supporting patients and their families throughout their cancer treatment experience.

• Provide support for financial clearance, insurance coordination, and patient account services.
• Help patients access timely cancer treatment while contributing to the department’s commitment to excellence, compassion, and outstanding patient care.
• Demonstrate exceptional attention to detail and the ability to prioritize responsibilities.
• Manage multiple tasks and adapt efficiently to changing priorities.
• Communicate regularly with external customers, including patients and insurance representatives.
• Work with interdisciplinary team members, including nurses, radiation therapists, physicians, dosimetrists, and other UI Health Care staff.
• Uphold UI Health Care’s Service Excellence standards by providing professional, respectful, and responsive service.
• Exercise sound judgment and utilize established tools and processes to make independent decisions.
• Protect patient rights related to privacy, dignity, and confidentiality.
• Remote work must be performed at an offsite location within the State of Iowa.
• Training will be held ONSITE at the Main Campus (200 Hawkins Drive - PFP).
• Remote eligibility will be evaluated upon a satisfactory job training opportunity.

Qualifications

• A Bachelor of Science degree or an equivalent combination of education and experience.
• Related customer service experience, typically six months or more, in a professional, financial, healthcare, or medical-related environment.
• Strong attention to detail, with the ability to gather and analyze information and maintain accurate records.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, or comparable software.
• Demonstrated ability to navigate complex or ambiguous situations and exercise sound judgment with minimal supervision.
• Self-motivated, with initiative to identify and pursue additional responsibilities, tasks, and projects.
• Ability to demonstrate organizational core competencies and commitments.
• Demonstrated ability to prioritize responsibilities, manage multiple tasks, and adapt quickly to changing priorities.
• Ability to demonstrate compassion, empathy, and professionalism when working directly with patients and their families.
• Demonstrated ability to work effectively and professionally with individuals from a variety of backgrounds and perspectives.

Requirements

• Contact patients, insurance companies, pre-authorization, referrals, and resolve patient account inquiries.
• Ensure all patient appointments are financially secured by completing insurance notification if referral or preauthorization is required.
• Analyze and verify patient demographic, insurance eligibility, and financial information/responsibility for accurate claim submission and reimbursement.
• Provide financial counseling to patients and families.
• Identify & report trends and reimbursement modeling errors and/or underlying causes of incorrect payment.
• Maintain a high level of accuracy to meet productivity and quality requirements.
• Identify trends and/or work processes for potential process improvements.
• Review and analyze report data to provide status updates to leadership.
• Communicate with providers, payers, patients, internal departments, co-workers, and supervisors to resolve issues.
• Work with PFS and payors to provide time-sensitive documents and ensure compliance.
• Maintain extensive working knowledge and expertise based around payer regulations/policies, financial classifications.
• Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers, and the public.
• Work Epic-work queues related to referrals/pre-authorizations, and any associated denials and requested documentation.

Benefits

• Regular salaried position located in Iowa City, Iowa.
• Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options.
• Generous employer contributions into retirement plans.
• Complete information regarding the full benefits package may be viewed at UI Benefits .

Application Process

• Applicants must upload the following documents and mark them as a “Relevant File” for the submission: Resume, Cover Letter.
• Job openings are posted for a minimum of 7 calendar days.
• Successful candidates must self-disclose any conviction history and will be subject to a criminal background check and education verification.
• This position is not eligible for University sponsorship for employment authorization.
• Please contact [email protected] with any questions.