[Hiring] Finance Operations Coordinator @MyOutDesk

Role Description

We are looking for a Finance Operations Coordinator to oversee a portfolio of programs, ensuring seamless execution across scheduling, staffing, quality, and client management. This is a high-impact, client-facing role that requires strong ownership, sound judgment, and the ability to operate independently in a fast-paced environment. You will be responsible for making critical operational decisions, including staffing adjustments, schedule optimization, and client communications, while maintaining service excellence across all programs under your scope.

Key Responsibilities

• Program & Schedule Management
  • Oversee end-to-end scheduling operations across approximately 150 active programs
  • Ensure optimal resource allocation and schedule efficiency across all programs
  • Proactively identify and resolve scheduling conflicts, gaps, and inefficiencies
  • Maintain accurate and up-to-date scheduling data across systems
• Staffing & Workforce Management
  • Make independent staffing decisions, including substitute assignments and last-minute coverage
  • Ensure programs are adequately staffed based on demand and service requirements
  • Collaborate with recruitment and talent teams to address staffing gaps and pipeline needs
  • Monitor staff performance and alignment with program requirements
• Quality Assurance & Program Oversight
  • Conduct regular quality audits to ensure programs meet internal and client standards
  • Identify trends, risks, and areas for improvement, and implement corrective actions
  • Drive continuous improvement initiatives to enhance program delivery and outcomes
• Client Relationship Management
  • Serve as the primary point of contact for assigned client portfolio
  • Manage client communications across email, phone, and virtual meetings (Zoom)
  • Build strong, trust-based relationships with clients through proactive engagement
  • Address client concerns, provide updates, and ensure high satisfaction levels
• Incident Management & Resolution
  • Act as the first responder for operational incidents and urgent issues
  • Lead issue resolution with speed, accountability, and clear communication
  • Escalate critical issues when necessary while maintaining ownership of outcomes
• Operations & Vendor Coordination
  • Oversee program materials, logistics, and vendor coordination
  • Ensure timely delivery and quality of materials required for program execution
  • Work cross-functionally with internal teams and external partners
• Growth & Continuous Improvement
  • Identify opportunities for program renewal, upsell, and expansion
  • Provide insights and recommendations to leadership based on operational data and client feedback
  • Contribute to process improvements, documentation, and scalability initiatives

Qualifications

• 5+ years of experience in Account Management, Operations Management, or Customer Success, preferably in a US-facing environment
• Demonstrated experience managing a portfolio of accounts, clients, or programs independently
• Strong decision-making skills with the ability to operate with minimal supervision
• Excellent written and verbal English communication skills (CEFR C1+ or equivalent)
• Proven ability to handle multiple priorities in a fast-paced, high-volume environment
• Full-time availability aligned with US business hours
• Ability to provide professional references from US-based stakeholders or clients

Preferred Qualifications

• Experience in education, after-school programs, enrichment, or youth services
• Familiarity with tools such as Notion, Slack, Google Workspace, and scheduling platforms
• Strong organizational, analytical, and problem-solving skills
• Experience working in remote or distributed teams

Benefits

• $400 Placement Bonus after successfully completing your first 30 days with your first MOD client
• Independent Contractor Referral Program – Earn up to $330 for every successful referral
• MOD Cash Advance Program available after 6 months of active service with MOD client/s
• Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s
• Dental Benefits through Maxicare Dental Hub
• Optical Reimbursement for HMO principal members
• Group Life Insurance with Accidental Death & Dismemberment coverage
• Maternity Reimbursement for both normal and Caesarean delivery
• 6 Paid US Holidays
• 7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client
• 7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s
• Unlimited Upskilling Opportunities through MODUniversity
• Mentorship and collaboration with global leaders and teams
• Clear career advancement pathways within the organization
• Diverse, inclusive, and supportive workplace environment