[Hiring] Director, Financial Operations @Reserv

Role Description

As Director, Financial Operations, you will own the financial operations function that safeguards more than $1B in client loss funds across the U.S. and UK/Lloyd's markets. This is the senior-most operational leadership role for our loss fund function. You will set strategy, design the control environment, and own the relationships and outcomes that keep client money accurate, compliant, and trusted.

You will report to the VP, Claims Operations and lead the function through two pillars: Fund Operations & Reconciliation, led by a Manager who reports to you, and Governance. This role sits within Operations rather than Finance, so you will need to speak the language of finance fluently while keeping the function accountable to operational and client outcomes. You are the person the organization trusts to confirm that every dollar is where it should be, every control is working, and every regulatory obligation is met.

If you have the vision to build a governance framework that gives the business confidence in how client money is controlled, and the operational discipline to run it day in and day out, we invite you to join us.

Qualifications

• A builder and an operator.
• Ability to stand up a controls framework from first principles.
• Accountable for individual transactions.
• A leader of leaders who builds, coaches, and holds accountable a team that includes managers and senior analysts.
• Fluent in both treasury/finance and claims operations.
• Deeply versed in financial controls: segregation of duties, dual authorization, sign-off protocols, and audit readiness.
• Comfortable owning banking and payment-partner relationships.
• Calm under regulatory and client pressure.
• A strong communicator who can move between claim-specific nuances and high-level narratives.
• Energized by ambiguity and scale.

Requirements

• 8+ years in financial operations, treasury, or loss fund management, preferably within a TPA, carrier, or insurtech.
• 3+ years leading leaders (managing managers or senior team leads), ideally across multiple time zones / continents.
• Demonstrated ownership of a financial controls environment.
• Deep knowledge of loss fund mechanics, including U.S. trust accounts and Lloyd's Premium Trust Fund.
• Strong command of GAAP accounting practices and U.S. state DOI regulations.
• Experience owning banking relationships and managing wire/EFT and payment-partner operations.
• Proven ability to operate as a credible financial counterpart to senior leadership.
• Exceptional communication skills.
• Advanced skills in Excel and business intelligence tools such as Looker or Tableau (SQL).
• Experience with claims management systems, particularly Snapsheet, is a plus.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment.