[Hiring] Deal Desk Senior Analyst @Twilio

Role Description

Twilio is looking for a curious, action-oriented, strong financial analyst for the Deal Desk Team who lives the Twilio Magic to support our LATAM Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements by providing rigorous financial governance and structuring. This role partners closely with Finance leadership, Sales, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio while optimizing corporate margin goals. The ideal candidate is a proactive, driven professional, able to build complex financial models and analyze pricing structures, while providing data-driven, financially sound, and clearly communicated explanations and solutions.

Responsibilities

• Build and analyze financial models and pricing scenarios for standard and non-standard agreements, evaluating critical variables including pricing, discounting, term length, usage commitments, and gross margin impact.
• Partner with Sales to structure commercially sound deals by analyzing tradeoffs across price, volume, and risk, ensuring all structures align with Twilio’s financial guardrails.
• Act as a guardrail and educator for Sales and GTM teams, ensuring adherence to internal contracting policies, approval matrices, and discount governance.
• Own the end-to-end Deal Desk operational workflow in Salesforce/CPQ (from quote building and pricing approvals to Order Form creation, DocuSign execution, and opportunity closure), ensuring 100% data integrity and policy compliance.
• Establish trusted working relationships across Commercial Legal, Billing Operations, Corporate Finance, and Sales to streamline deal velocity.
• Collaborate with Sales and Legal to review and structure non-standard contract language within Order Forms, ensuring alignment with corporate risk and revenue recognition policies.
• Conduct ad-hoc financial analysis and modeling to support broader business decisions and strategic initiatives.
• Drive and participate in cross-functional project improvement initiatives to scale Deal Desk operations, enhance systems, and optimize internal workflows.

Qualifications

• Business proficiency or fluency in English, with solid written and verbal communication skills.
• A Bachelor’s or Associate’s Degree plus a minimum of 3 years of experience in Corporate Finance, Financial Planning & Analysis (FP&A), Commercial Finance, Deal Desk or an analytical Go To Market role. If no degree, a minimum of 5 years of relevant analytical experience is required.
• Demonstrated analytical and financial skills, with a firm understanding of core financial concepts and the ability to explain financial tradeoffs clearly.
• Advanced Excel/Google Sheets skills, with proven experience building financial models, logic formulas, and scenario analyses.
• A diligent, detail-oriented skillset, with the ability to manage multiple high-velocity requests simultaneously while remaining extremely organized under tight deadlines.
• A self-starter with a “can-do” attitude who is comfortable asking clarifying questions and operating with high integrity that aligns with the Twilio Magic.

Desired

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, CLM, and JIRA.

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• And much more. Offerings vary by location.