[Hiring] Credit Specialist @Air Methods

Role Description

The Credit Specialist is a full-time remote position responsible for the timely identification, review, and processing of outstanding overpayments and credit balances. This role facilitates the resolution of refunds and credits, ensuring efficient and accurate processing of patient and insurance company requests. The Credit Specialist maintains detailed account documentation, researches discrepancies, and works collaboratively with internal teams to ensure compliance with organizational policies, regulatory requirements, and reimbursement guidelines.

Pay Range: $16.89-$20.67 hourly

Essential Functions and Responsibilities

• Review, document and resolve accounts in a credit balance status and/or solicited refunds; Process and submit for approval within state, federal, and department guidelines; Research and resolve issues identified via report, email and assigned callback from various departments, when necessary.
• Follow up on open credit balances thoroughly, accurately, and promptly to obtain information required to resolve credit balances; Escalate accounts appropriately to other departments or individuals, for additional information or review.
• Access payor system resources to research and correct claims or initiate a recoupment, when necessary.
• Maintain current knowledge of contracts, fee schedules, policies and procedures relevant to the billing process.
• Report all payor issues to Lead/Supervisor.
• Other duties as assigned.

Additional Job Requirements

• Regular scheduled attendance.
• Indicate the percentage of time spent traveling - 0%.

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

• High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
• 1-2 years’ medical billing experience preferred.
• Customer service experience preferred.
• Knowledge of medical terminology, insurance billing and reimbursement.

Requirements

• Strong written and verbal communications skills.
• Ability to apply mathematical concepts and calculations.
• Ability to multi-task efficiently, works in a fast paced environment on multiple projects, and has a strong attention for detail.

Computer Skills

• Intermediate with Microsoft Office, including Word, Excel, and Outlook.

Certificates, Licenses, Registrations

• None.

Benefits

• For more information on our industry-leading benefits, please visit our benefits page here.