[Hiring] Credit & Collections Analyst @Allegion

Role Description

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers. It is essential to build effective customer relationships and collaborate with internal and external partners to maximize collections. This individual must be able to work in a fast-paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process.

Responsibilities include:

• Evaluate and make credit decisions on customer orders based on account performance and other credit-related data.
• Perform credit reviews on existing customers and analyze financial statements.
• Manage dispute resolution, research, and resolution of unapplied cash and open credits.
• Prepare month-end reports.
• Possess excellent verbal and written communication skills.

Qualifications

• BS/BA in Finance, Accounting, or other Business degree. Equivalent work experience would be a possible alternative.
• 2 years of experience is required.
• Excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Solid professional business image with a team-player attitude.
• Ability to negotiate and effectively communicate judgment decisions.
• Detail-oriented and organized.
• PC literacy required – including Microsoft Office tools (Excel, etc.).
• Strong customer service and general office experience preferred.
• Related work experiences with risk analysis and receivable collection a plus.
• Spanish-speaking a plus.

Requirements

• Must be able to prioritize work to achieve or exceed stated collection metrics.
• Responsible for using available collection software tools to assist in executing effective strategies and initiatives.
• Ensure timely and accurate responses to customer inquiries, documentation issues, billing errors, and disputes.
• Proactively contact customers concerning collections of past due receivables.
• Provide phone support by handling incoming calls from sales offices and customers.
• Develop and maintain business relationships with customers and Sales Office personnel.
• Monitor assigned portfolio to mitigate loss exposure and ensure compliance with approved programs.
• Responsible for account reconciliation and identifying disputed items.
• Initiate and maintain follow-up on operating and action conditions placed on approved credit files.
• Compile necessary information for reporting in a timely manner.
• Follow up on legal documentation required for customer accounts.
• Manage risk management for accounts & projects with a given level of authority once training is completed.
• Complete waivers of lien as required to obtain payment from customers.
• Make decisions to hold and release orders based on credit line exposures and risk determination.
• Create work out plans for financially distressed customers.
• Maintain open communication and good working relationships with Manager and teammates.
• Perform all other related functions and projects as assigned.

Benefits

• Health, dental, and vision insurance coverage.
• Unlimited Paid Time Off.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts for healthcare expenses.
• Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
• Disability Insurance – Short-Term and Long-Term coverage.
• Life Insurance – Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Voluntary Wellness Program with monetary rewards.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching.