[Hiring] Credit Balance Supervisor @Envision Radiology

Role Description

The Credit Balance Supervisor is responsible for leading and managing the strategic direction of credit balance functions to optimize efficiencies and minimize over collection of revenue. This role assigns and supervises work related to credit balance accounts, overseeing day-to-day billing operations and analyzing and reviewing the payment portion of billing services to ensure accuracy and timeliness. The Supervisor monitors patient accounts to identify situations causing credit balance errors and works closely with leadership and other department managers to ensure optimal performance of the entire revenue/billing cycle.

Essential Functions

• Provides daily leadership and operations support to the credit balances team within Billing Services.
• Serves as an escalation source and resource to team & other departments.
• Identifies reasons for credit balance errors and manages process for balance reallocations and refunds.
• Supervises workflow and maintains staffing schedules.
• Maintains compliance, policies, trainings, communication and engagement throughout the team.
• Researches, detects trends and resolves a wide variety of complex credit balance issues.
• Works closely with other department supervisors and leadership regarding department communications.
• Remains knowledgeable on cash application processes, third party payment requirements and regulatory guidelines.
• Identifies possible process improvements & standardization.
• Forecasts staffing needs and works closely with Human Resources for candidate interviews & selection.
• Other duties as assigned.

Competencies

• Financial Management
• Ethical Conduct
• Thoroughness
• Collaboration Skills
• Time Management
• Organization Skills
• Project Management
• Personal Effectiveness/Credibility

Supervisory Responsibility

The Credit Balance Supervisor manages all employees of the Billing Services-Credit Balance/Refunds team and is responsible for the performance management and hiring of the employees within that department.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Job Qualifications

• Three plus years’ experience in healthcare billing with a strong working knowledge of coding, third party payer’s billing requirements, authorizations and collections.
• Previous Management experience required with experience in staff supervision.
• Knowledge in medical terminology.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-paced team environment.
• Ability to continuously “exceed” company and customer expectations.
• Strong communication skills & professional demeanor.

Education/Certifications

• Bachelor’s Degree in Business, Finance, Healthcare preferred or equivalent education, training and experience.

Company Benefits

• Health Benefits: Medical/Dental/Vision/Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program