[Hiring] Consumer Loan Processor @SouthState Bank

Role Description

This position is remote in the states of FL, GA, AL, VA, NC, SC, TX, CO. It is the responsibility of the Consumer Loan Processor to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Functions include managing a pipeline of loan applications, collection and review of consumer loan related documents and driving the loan process from application through closing. Maintains compliance with SouthState Bank Corporate Code of Conduct and Ethics, regulatory requirements, Loan Policy, and Internal Procedures.

Essential Functions

• Receives incoming consumer loan closing and title requests in the Bank’s consumer loan origination system, including, but not limited to the following loan types:
  • HELOC’s
  • Manufactured Homes with no land
• Reviews loan approval, supporting documentation, and Bank systems to determine that the appropriate due diligence is completed prior to sending loan request to consumer loan closing. The review process would include:
  • Loan approval documents
  • Determination of HMDA eligibility for transactions
  • Flood determinations
  • Title work
  • Insurance documents (including communicating with the insurance company)
  • Settlement Statements/HUD/Closing Statements
  • Funding documentation
  • Initial disclosures
  • Titling information
  • Purchase contracts
  • Entity documentation
  • Appraisals
• Requests documentation from Customer and/or Lender as applicable to the loan submission.
• Orders third party services including, but not limited to:
  • Tax transcripts
  • Title work
  • Flood determination
  • Survey
  • Payoffs
  • VIN verification
  • Insurance declarations information
• Obtains all required conditions as established by underwriting.
• Keeps Customer and Lender updated on document requests and loan status using verbal and written (electronic) communication practices.
• Coordinates closing date with Lender, Customer and/or Closing Agent.
• Manages pipeline of consumer real estate applications to meet department Service Level Agreements while meeting critical loan dates to provide an exceptional level of service to Customers and Lenders.
• Ensures the consumer loan origination system data is entered accurately and timely.
• Submits a complete and accurate loan file to Consumer loan closing.
• Other duties as assigned by management.

Competencies

• Exceptional time management and organizational skills
• Excellent communication skills
• Computer Knowledge – Possesses basic computer knowledge and the ability to learn other software utilized within the department, as well as any new software programs implemented by the Bank.
• Flexibility – Able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines.
• Customer Service – Provide a high level of service to internal and external customers.
• Ability to work independently and in a team environment.
• Ability to thrive in the fast-paced environment of the Consumer Loan Processing Department.
• Ability to problem solve and appropriately escalate issues when necessary.

Qualifications

• High school diploma required; college degree preferred
• One to three years of consumer loan documentation experience required. Loan processing with real estate transactions is preferred.
• Microsoft Word, Excel, Adobe, and Outlook. Knowledge of NewGen is preferred, but not required.

Training Requirements/Classes

• Required annual compliance training
• New Employee Orientation
• Complete the Consumer loan processing Onboarding training plan
• Additional relevant training identified by Management

Physical Demands

This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time. Must be able to efficiently access and interpret information on computer screens, documents, and reports.

Work Environment

This position is remote in the states of FL, GA, AL, VA, NC, SC, TX, CO. Telecommuting roles (remote) must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Must be able to thrive in the fast-paced environment of the Consumer Loan Processing Department.

Travel

Travel may be required to attend meetings or other Bank-sponsored events upon request by Leadership.

Salary Information

In accordance with Colorado law: Colorado pay for this position is anticipated to be between $48,647.00 - $77,710.00, actual offers to be determined based on applicant’s skills, experience and education.

Application Information

While the anticipated deadline for the job posting is 04-15-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Benefits

Equal Opportunity Employer, including disabled/veterans.