[Hiring] Collections Supervisor @Unit4

Role Description

Responsible for leading a small Collections team to maximise cash collection, reduce overdue debt, resolve customer disputes, and support the company's financial objectives. Reports to Collections Team Lead.

Key Responsibilities

• Manage, coach, and develop a team of Collections Specialists.
• Monitor collection performance, aged debt, and cash targets.
• Support team members with escalated and high-value accounts.
• Drive timely collection of outstanding receivables while maintaining positive customer relationships.
• Lead the resolution of business disputes by working with customers and internal stakeholders, including Sales, Finance, Billing, Customer Success, and Legal, to reach commercially appropriate solutions.
• Act as the main escalation point for complex collection and dispute cases.
• Identify and mitigate bad debt risks and recommend recovery actions where required.
• Produce regular reporting on collections performance, disputes, and account risk.
• Continuously improve collections processes, controls, and operational efficiency.
• Ensure compliance with company policies and contractual obligations.

Qualifications

• Team leadership and people management.
• Fluent English language.
• Credit control and collections expertise.
• Business dispute resolution.
• Negotiation and stakeholder management.
• Strong communication and problem-solving skills.
• Analytical and results-driven mindset.

Benefits

• A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact.
• Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
• Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work.
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
• A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.