[Hiring] Collections Specialist @EquipmentShare

Role Description

At EquipmentShare, we’re hiring a Collections Specialist at our Corporate Headquarters in Columbia, MO. This position is fully remote, with a preference for candidates in the West Coast time zone.

• Possess strong customer focus with the ability to have detailed conversations with our customers.
• Handle collection calls and/or correspondence in a fast-paced, goal-oriented Collections Department.
• Very comfortable communicating with customers in a metrics-driven environment.
• Able to navigate multiple technologies while staying engaged with our customers.
• Possess excellent negotiation and decision-making skills; in addition to strong communication skills.
• Demonstrate sensitivity and compassion in difficult situations.
• Special projects or tasks as assigned by manager.
• Have the ability to work independently and in a team environment.
• Think critically and exercise independent judgment.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Effectively communicate with customers and co-workers both verbally and in writing.
• Meet portfolio, departmental, and company goals.

Qualifications

• Associate Degree in Accounting or relevant field.
• 2+ years experience in finance/accounting.
• Strong foundation in spreadsheets, Excel, and Google Sheets.
• Strong verbal and written communication; ability to communicate with Finance team.
• Ability to function as a team player.

Requirements

• High school diploma or equivalent required.
• Two years of related experience in accounts receivable preferred.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous PTO + paid holidays.
• 401(k) + company match.
• Gym membership stipend + wellness programs (earn PTO and prizes!).
• Company events, food truck nights.
• 16 hours of paid volunteer time per year — give back to the community you call home.
• Career advancement, leadership training, and professional development opportunities.