[Hiring] Collections Specialist @Naviga

Role Description

This is a temp-to-hire opportunity for a detail-oriented professional to join the collections team in a fully remote capacity. Reporting to the Sr. Collections Manager, you will play a critical role in supporting financial and administrative functions, including:

• Client Onboarding Support: Assist in gathering financial documents and setting up new client profiles while ensuring compliance with procedures.
• Payment Processing & Research: Handle credit card payments, verify transactions, investigate discrepancies, and track missing transactions.
• Financial Reporting: Run and analyze reports regarding outstanding balances and collections activity to provide management insights.
• Refund Management: Prepare and submit documentation in Chrome River to process client overpayment refunds.
• Vendor Management: Complete and process vendor forms accurately in alignment with company policies.
• Administrative Support: Provide general assistance to collections managers and communicate effectively with clients and vendors.

Qualifications

• Minimum of 5 years of experience in a professional accounting role, specifically within collections, accounts receivable, or financial administration.
• Previous experience working within a law firm environment.
• At least a High School diploma or GED; an Associate’s Degree is preferred.
• Intermediate-level skills in MS Word and Excel; experience with Aderant and Chrome River is REQUIRED.
• Experience with Workday, PayPal, and ARCS is highly desired.
• Strong verbal and written communication skills.
• Ability to thrive in fast-paced, deadline-driven environments and manage multiple tasks efficiently.

Requirements

• Deep understanding of law firm collections and accounts receivable processes.
• Balance technical proficiency with soft skills like professional persistence and the ability to handle client objections effectively.
• Pride in accuracy and enjoyment in researching complex payment discrepancies.
• Looking for a long-term home where a temporary role has the potential to become a permanent career.

Benefits

• 100% remote work arrangement.
• Part of a high-performing, collaborative team.
• Professional atmosphere where accuracy and quality work are valued.
• Clear potential for the role to convert to a permanent position.