[Hiring] Collections Specialist @Sprout Social

Role Description

Sprout Social is looking to hire a Collections Specialist to the Finance team.

As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. Everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can scale with the organization.

Our team values transparency and direct ownership of responsibilities—meaning, you’ll always have our trust to help contribute to our overall goals and success as a department and organization.

What you’ll do

• Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
• Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
• Escalate complex collection or billing issues to Collections Management as needed.
• Complete vendor setup forms and manage onboarding in customer billing portals.
• Support daily cash application and investigate, resolve, or escalate discrepancies.
• Maintain accurate records and reporting on collections activity, account status, and cash applications.
• Provide regular updates on collections performance, risks, and account health.
• Follow established Collections team processes and ensure compliance with audit and internal standards.

Qualifications

• 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
• 2+ years experience in a customer service or operational role, using several different software systems in tandem.
• Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
• Experience with Salesforce.
• Solid account reconciliation skills.

Preferred Qualifications

• Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio).
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.

How you’ll grow

• Within 1 month: Complete Sprout Social’s new hire training and onboarding program, make a plan with your manager, and get to know your team.
• Within 3 months: Reach out to customers that are 60+ days past due, apply payments, and begin learning portal management.
• Within 6 months: Support successful portal billing for customers and assist with collections on accounts that need additional attention.
• Within 12 months: Support billing portal management processes, maintain collections on assigned accounts, and continuously improve processes.

Benefits

• Premium BCBSIL medical, dental, and vision insurance for you and your eligible dependents.
• Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
• 401(k) plan with a 50% company match on your first 6% of contributions.
• 100% employer-paid Life and Disability insurance.
• A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days.
• Up to 16 weeks of paid parental leave for new parents.
• A $1,000 USD annual Lifestyle Spending Account.
• A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
• 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
• Access to pre-tax commuter benefits, subsidized child/eldercare, discounted pet insurance, and no-cost personalized financial wellness support.