[Hiring] Collections Representative @Aston Carter

Role Description

The Collections Representative manages a high-value accounts receivable portfolio, focusing on reducing outstanding balances through proactive outreach, thorough investigation, and accurate documentation. This role involves working aging reports, contacting customers about unpaid or late invoices, and collaborating with internal teams to resolve issues efficiently while maintaining a professional and customer-focused approach in a remote work environment.

• Review and work from an aging accounts receivable report for a portfolio of approximately $10 million to identify outstanding balances and priority accounts.
• Conduct high-volume outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and timelines.
• Collect payments when possible and ensure proper escalation and documentation when immediate collection is not feasible.
• Document all findings, conversations, and next steps in Salesforce or a similar CRM system to track issues and ensure transparency.
• Create and manage tickets in the CRM to monitor progress and ensure timely resolution of outstanding items.
• Escalate unresolved or complex accounts to the appropriate project managers across multiple U.S. locations for further action.
• Partner closely with internal teams, including project and finance stakeholders, to investigate discrepancies and drive resolution of accounts receivable issues.
• Perform detailed research to identify updated contact information when existing customer data is outdated or incomplete.
• Investigate and audit accounts receivable invoices to identify discrepancies, errors, or missing information and support reconciliation efforts.
• Use basic Excel functions such as sorting and filtering to organize data, track accounts, and support reporting and follow-up activities.
• Support focused efforts to make a measurable reduction in the accounts receivable backlog during the contract period.
• Maintain a customer service-oriented approach during all interactions, balancing firm collection efforts with professionalism and relationship management.
• Work independently in a remote environment, managing daily tasks, follow-ups, and priorities to meet goals and deadlines.

Qualifications

• At least 2+ years of experience in accounts receivable and/or collections.
• Proven experience working with full-cycle accounts receivable processes, including reviewing aging reports and managing unpaid or late invoices.
• Hands-on experience reviewing and working aging reports to identify outstanding balances and prioritize collection efforts.
• Experience conducting outbound collection calls and customer outreach related to unpaid or late invoices.
• Customer service-oriented approach to collections, with the ability to communicate clearly and professionally.
• Familiarity with CRM systems, such as Salesforce or similar platforms, for documenting and tracking customer interactions and issues.
• Strong investigative and problem-solving skills, particularly in auditing AR invoices to identify discrepancies and support reconciliation.
• Ability to handle high-volume follow-ups with professionalism and attention to detail.
• Basic Excel skills, including sorting, filtering, and tracking data to support AR analysis and follow-up.
• Self-motivation and comfort working remotely in a fast-paced environment, with the ability to manage time and tasks independently.

Requirements

• Experience with full-cycle accounts receivable processes, from invoice review through resolution and reconciliation.
• Background in collections customer service, including handling collection calls and addressing customer questions about invoices.
• Data entry experience related to accounts receivable or financial records.
• Ability to investigate and audit AR invoices to identify discrepancies and support accurate reconciliation.
• Comfort using various CRM tools; Salesforce experience is preferred but not required.
• Preference for candidates able to work effectively within Pacific or Mountain time zones.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.