[Hiring] Collections Manager @Harness

Role Description

Harness is seeking a Collections Manager to own accounts receivable and cash collections for our fast-growing SaaS business, as part of the Revenue Accounting team. This is a senior individual-contributor role for someone who drives cash in, reduces days sales outstanding, and builds the collections infrastructure to scale with the business.

The ideal candidate is an operator who works independently, maintains audit-ready processes, and acts as the go-to expert and escalation point for collections across Finance, Sales, Legal, and DealOps. You will partner closely with the billing team to keep invoicing accurate, but your focus is the full collections lifecycle: from credit review through cash application, dispute resolution, and reporting.

Qualifications

• 5–7 years of collections, accounts receivable, or revenue accounting experience in a high-growth SaaS or software company, with a proven record of reducing DSO and past-due balances.
• Experience owning collections strategy for enterprise B2B accounts, including negotiating with customer finance and procurement teams and handling executive escalations.
• Strong working experience with NetSuite (AR, cash application, and customer records) and Salesforce-to-NetSuite data flows.
• Advanced Excel/Sheets skills, including XLOOKUP, pivot tables, and managing large data sets for reconciliation and aging analysis.
• Demonstrated experience identifying process gaps and implementing workflow improvements or automation.
• Strong cross-functional communication skills; comfortable engaging with Sales, Legal, and Finance leadership.
• Ability to work independently, prioritize competing demands, and guide or mentor others.

Requirements

• End-to-end ownership of the AR aging cycle across the customer base; monitor outstanding balances, prioritize outreach, and drive timely collection of past-due accounts.
• Develop tailored collection strategies for key and high-risk accounts, including executive-level escalations and payment plan negotiations.
• Partner with Finance to forecast cash receipts and flag collection risk, reserves, and write-off candidates ahead of period close.
• Serve as the escalation point and subject matter expert for collections; coach team members on best practices and set outreach cadences and standards.
• Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, ACH, and credit card payments to the subledger.
• Reconcile unapplied cash and clear exceptions, working with Treasury and Accounting to keep the AR subledger tied to the general ledger.
• Perform credit reviews for new customers and establish and monitor credit limits to mitigate financial risk.
• Resolve payment disputes, credit memos, and refund requests within defined SLAs.
• Develop and maintain AR dashboards that track KPIs including DSO, collection effectiveness index, past-due percentage, aging trends, and unapplied cash.
• Work with the billing team to resolve invoice errors, contract mismatches, and amendments that delay payment; escalate systemic billing issues with the right context and urgency.
• Analyze collections and cash application workflows to find bottlenecks, and implement scalable, automated solutions that reduce manual effort.
• Complete all collections and AR tasks on schedule, including journal entries for adjustments, reserves, and write-offs, and support flux analysis on AR balances.
• Maintain audit-ready documentation and support external audit requests, including PBC samples and process walkthroughs.
• Ensure collections practices comply with ASC 606, SOX controls, and internal credit and revenue recognition policies.

Benefits

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Work Location

Remote within the U.S. Occasional travel could be required.