[Hiring] Collections Associate @Elastic

Role Description

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills.

What You Will Be Doing

• Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt exposure.
• Contact customers, via email and phone, to secure outstanding balances.
• Perform account reconciliations, as needed, to resolve any account discrepancies.
• Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
• Work with customers that have delinquent balances to negotiate payment plans.
• Process customer credit card payments.
• Address any credit card declines with the customer.
• Respond to customer inquiries within a 24 - 48-hour time period.
• Confer with management to determine if additional actions are required for delinquent accounts.

Qualifications

• High level of enthusiasm and pride in your work.
• Strong ability to learn and see change and challenges as opportunities to make things better.
• Experience in a fast-paced, high-growth, global environment.
• 2+ years of professional experience in A/R & Collections.
• Strong communication skills, both verbal and written.
• Strong attention-to-detail, robust analytical skills and multitasking capabilities.
• Strong customer service and creative problem-solving skills.
• Strong ability to work independently, prioritize and balance multiple projects simultaneously.
• Accustomed to working with multiple stakeholders to resolve issues.
• Proficiency in MS Office, G-Suite applications, advanced Excel skills including pivot tables and VLOOKUPs.

Bonus Points

• Flexibility to scale to different opportunities as they arise within the department.
• Positivity and a love for what you do.
• Experience in SAAS/software industry.
• Experience with foreign currency and multiple international subsidiaries (EMEA, APAC, NA).
• Experience with Netsuite, Salesforce, and G Suite.
• Degree preferably in Accounting, Finance, or Business.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Minimum of 16 weeks of parental leave.