[Hiring] Collections Analyst @DoorDash Mexico

Role Description

This role will be responsible for supporting Accounts Receivable including collections, dispute resolution, and customer service. This role will have a direct impact on key financial metrics i.e. DSO, % past due, and bad debt. You will report into the Collections Manager on our Accounting team. You may work a remote schedule at a home office, based in Mexico.

You’re excited about this opportunity because you will…

• Oversee collection of past due invoices primarily through phone calls and emails
• Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
• Research credits for pricing discrepancies and disputes
• Resolve queue and general inbox customer inquiries
• Build and maintain loyal relationships with customers
• Monitor customer delinquency and report material payment delays to the immediate manager
• Continually evaluate the processes and systems utilized and prepare well-researched recommendations for enhancements
• Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

Qualifications

• Exceptional fluency in English (both verbal and written)
• Bachelor's degree in Finance/Accounting
• 3 years of collection experience in a shared service environment supporting North American customers
• Proven track record of successfully managing collections and reducing AR aging balances
• Advanced negotiation skills
• Advanced Excel Skills
• Netsuite and third-party collection software (Get Paid High Radius) a plus

Company Description

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.