[Hiring] Business Operations Analyst @Rackspace Technology

Role Description

We are hiring a Senior Business Operations Analyst to take ownership of forecasting, billing accuracy, and operational reporting across the business. This role plays a key part in how the business understands and manages revenue, costs, and performance. You will work closely with teams supporting customer delivery, Finance, and Sales to ensure numbers are accurate, issues are identified early, and decisions are backed by clear data. The role also focuses on improving how reporting and processes work over time, working closely with Data Science and BI teams to improve reporting and data processes.

• Own revenue forecasting (monthly/quarterly) and variance analysis
• Own invoicing processes, resolve discrepancies, and support revenue recognition (accruals, adjustments)
• Manage cost tracking, accruals, POs, and contractor costs
• Own reporting (revenue, pipeline, utilization)
• Build and improve Power BI dashboards and reporting models
• Use automation/AI tools to improve workflows and data quality
• Partner with delivery, Finance, and Sales stakeholders
• Support business reviews and communicate insights clearly
• Identify and drive process improvements and standardization

Qualifications

• Bachelor’s degree in Business, Finance or related field
• 5+ years in operations, finance, or revenue roles
• Advanced Excel and strong financial understanding
• Experience with Power BI and data/reporting tools
• Experience with systems (Salesforce, Certinia/FinancialForce, NetSuite, SAP)
• Strong ownership, analytical thinking, and stakeholder management

Requirements

• Nice to have: Experience in services or project-based environments
• Exposure to automation or AI tools
• Experience improving operational processes

Company Description

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

• Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission.
• We bring our whole selves to work every day.
• We embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
• We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
• If you have a disability or special need that requires accommodation, please let us know.