[Hiring] Billing Systems Analyst @Waystar

Role Description

The Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration.

• Resolving billing exceptions
• Maintaining platform configuration integrity
• Ensuring clean data flow across the CPQ-to-invoice workflow
• Driving process automation to reduce manual Finance case volume

This role is the primary point of accountability for:

• Billing data quality
• Lead-to-customer activation accuracy
• Integration between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite

The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.

Qualifications

• 4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organization
• Intermediate to advanced SQL proficiency
• Hands-on experience with a commercial billing or subscription management platform
• Familiarity with Salesforce CPQ data structures
• Understanding of ASC 606 revenue recognition fundamentals
• Demonstrated ability to work within IS/IT change control, documentation, and release management processes

Requirements

• Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform
• Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations
• Manage the lead-to-customer activation workflow
• Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite
• Support platform upgrades, patch testing, and production release validation
• Design and maintain automated data validation routines
• Establish and report on data quality KPIs
• Conduct root cause analysis on billing discrepancies
• Ensure billing data flowing into Snowflake and BigQuery is clean and complete
• Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite
• Serve as first-level escalation for billing system integration failures
• Document all integration data flows, field mappings, and exception-handling rules
• Identify and implement configuration changes that reduce manual steps in billing workflows
• Build and maintain operational dashboards tracking billing KPIs
• Document standard operating procedures for billing platform administration
• Support the Director, Q2C Systems in RFP processes and vendor assessments
• Identify automation opportunities within the billing workflow

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off for non-exempt team members (3 weeks + 13 paid holidays)
• Flexible time off for exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs
• 401(K) program with company match
• Pet insurance
• Employee resource groups