[Hiring] Billing Specialist @NWN Carousel

Role Description

The Billing Specialist is responsible for processing and managing customer billing, ensuring accurate and timely invoicing. The ideal candidate is a quick learner with strong attention to detail who contributes to the smooth operation of the billing process.

• Generate and process accurate customer invoices in a timely manner.
• Review contracts, agreements, and service orders to ensure billing aligns with terms.
• Ensure billing accuracy by reconciling invoices with customer records and agreements.
• Maintain and update customer billing information in our systems (e.g., Salesforce, NetSuite).
• Respond to billing inquiries from internal teams and customers in a professional and timely manner.
• Collaborate with the team to resolve discrepancies and adjust invoices as needed.
• Assist with month-end and year-end billing close processes.
• Track and manage billing schedules, deadlines, and deliverables.
• Perform routine data entry and maintain accurate records of invoices and payments.
• Assist in the generation of reports related to billing and receivables.
• Support audit processes by providing requested documentation and clarifications.
• Serve as a point of contact for customers regarding complex billing queries, ensuring issues are resolved in a timely and professional manner.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Qualifications

• Work experience as a Billing Analyst, Billing Specialist, or in a similar role. Required
• Experience in finance, accounting, billing, or receivables.
• Experience generating and processing customer invoices accurately and on time.
• Experience reviewing contracts, agreements, or service orders for billing requirements.
• Experience using billing and customer systems such as Oracle NetSuite, Salesforce, or ServiceNow preferred.
• Knowledge of Oracle NetSuite, Salesforce, and ServiceNow preferred.
• Strong interpersonal skills to enable effective interaction with all levels of personnel.
• Strong work ethic, attention to detail, and accuracy.
• Advanced computer skills (including Outlook, Word, and Excel).
• Strong analytical, problem-solving, and organizational skills.
• Ability to adapt to a changing, fast-paced work environment.
• Ability to provide exceptional client service with urgency, quality, and timely completion of duties.
• Ability to maintain confidentiality, integrity, and professional presentation and conduct.
• Ability to work effectively both within a team environment and independently.
• Excellent multitasking and prioritization skills with a willingness to learn and grow.

Requirements

• Remote: Job duties are performed from the employee’s home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.
• Requires Travel - Yes

Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs).
• Income protection through disability and life insurance.
• 401(k) with company match.
• Unlimited PTO and paid company holidays.
• Hybrid/remote work options.
• Paid bonding leave for eligible employees.
• Employee discounts and access to our Employee Assistance Program (EAP).
• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages.
• Legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, and charitable donation matching.
• Allowances for eligible roles.