[Hiring] Billing Specialist @Turnitin, LLC

Role Description

Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience.

• Generate and meticulously review invoices to ensure accuracy, completeness, and adherence to established company policies.
• Address system exceptions promptly to identify and resolve complex billing queries, engaging proactively with internal stakeholders to deliver effective solutions.
• Monitor unbilled orders, track individual performance metrics, and identify and formally report on any emerging issues.
• Collaborate closely with the Orders and Sales departments to facilitate seamless sales order corrections and the timely creation of credit memos.
• Partner with the Tax Department on global tax inquiries and compliance requirements to ensure the integrity of all financial transactions.
• Manage the service ticket queue and strictly adhere to departmental Service Level Agreements (SLAs) to resolve billing tickets within the agreed-upon timescales.
• Ensure rigorous compliance with all documented processes and confirm that appropriate Delegation of Authority (DOA) approvals are consistently obtained.
• Take ownership of a personal development plan and provide a comprehensive quarterly reflection on progress achieved.
• Provide support for ad hoc project work as necessitated by business requirements.

Qualifications

• 6-month fixed contract.
• A minimum of two years of global billing experience utilizing NetSuite or an equivalent Enterprise Resource Planning (ERP) system (e.g., Oracle, SAP).
• Demonstrated ability to effectively multitask, prioritize tasks, and manage time efficiently.
• Previous professional experience working in a fully remote capacity.
• Exceptional attention to detail.
• Proven capacity to work autonomously and demonstrate independence.
• Possession of professional and approachable interpersonal skills.
• Proficiency in utilizing Excel or Google Sheets.
• Adaptability and aptitude for change management.
• Demonstrated initiative and a proactive self-starter approach.
• High level of self-motivation and commitment.
• Ability to thrive in a high-paced, rapidly evolving environment.
• Experience meeting month-end deliverables and managing associated pressures.
• Excellent communication skills, both verbal and written, in English.
• Availability to work the UK shift (3:00 PM – 12:00 AM Philippine Standard Time).

Requirements

• Prior experience with Salesforce.
• Familiarity with Google Workspace, specifically Google Sheets.
• Exposure to global/multi-national operations, including handling multiple currencies and varying taxation requirements.
• Experience working within a multicultural environment and possessing an understanding of local cultural nuances.

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*