[Hiring] Billing & Collections Specialist @Foundant + smartsimple

Role Description

• Review and invoice all approved sales orders in NetSuite accurately and on schedule.
• Apply incoming client payments promptly and accurately.
• Research and resolve billing disputes, short-pays, and unapplied cash, working with internal teams as needed.
• Contact customers by phone and email to collect past-due balances and secure payment commitments.
• Own every past-due account in your portfolio through resolution or escalation, reviewing AR aging daily to prioritize by balance, age, and risk.
• Document all collection activity and customer communications in the AR ticketing system.
• Escalate high-risk accounts, such as those nearing suspension per our collections policy, to the Billing & Collections Manager with a clear summary and recommendation.
• Support month-end close by reconciling AR aging to the trial balance.
• Track down the correct billing contact when invoices aren't reaching the customer, partnering with Sales and Customer Success.
• Perform other ad hoc tasks/projects related to your role as directed by the Billing & Collections Manager and/or Global Controller.

Qualifications

• At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing.
• Experience with an ERP system like NetSuite, Sage Intacct, or Great Plains.
• Track record of identifying the root cause of a recurring billing or collections problem and fixing it.
• Strong written and verbal communication skills, including comfort having firm but professional conversations about overdue balances.
• Solid attention to detail and accuracy with numbers.
• Intermediate Excel skills (e.g., lookups, pivot tables).
• Ability to manage a high volume of accounts (hundreds per month) and shifting priorities.
• High school diploma or equivalent.

Requirements

• Experience with NetSuite.
• Experience with Salesforce.
• Experience with collections automation or payment portal tools.

Benefits

• Competitive salary and benefits, including tuition and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
• Flexible PTO policy, allowing freedom to manage time for personal well-being and professional success.
• Commitment to professional and personal development with opportunities to collaborate across teams.
• Opportunities for career growth within a larger organization, including exploring new roles and leadership opportunities.
• Autonomy and responsibility, empowering creative and independent work approaches.
• Employee recognition as a core part of the culture.

Company Description

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].