[Hiring] Billing and Follow-Up Representative II @Trinity Health

Role Description

Performs the day-to-day billing and follow-up activities within the revenue operations for an assigned Patient Business Services (PBS) location. Serves as a member of the billing and follow-up team responsible for billing and follow-up of government and non-government accounts. Provides training and guidance to lower level colleagues and problem resolution as needed. This position reports directly to a Supervisor Billing & Follow-Up.

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned PBS location.
• Documents claims billed, paid, settled, and follow-up in appropriate system(s).
• Identifies and escalates issues affecting accurate billing and follow-up activities.
• Adheres to proactive practices, including contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.
• Communicates with appropriate hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information.
• Performs all follow-up functions, including the investigation of overpayments, underpayments, credit balances, and payment delays.
• Researches claim rejections, makes corrections, takes corrective actions, and/or refers claims to appropriate colleagues to ensure timely and accurate claim resolution.
• Proactively follows up on delayed payments by contacting patients and third-party payers to determine the cause for delay and supplying additional data as required.
• May prepare special reports as directed by the Supervisor Billing and Follow-Up to document follow-up services.
• Assists in the training and education of Billing and Follow-up Representative I colleagues upon hire and ongoing.
• Provides problem resolution to billing and follow-up issues as needed.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct.

Qualifications

• High school diploma or Associate's degree in Accounting or Business Administration or related field.
• A minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems.
• Experience in a complex, multi-site environment preferred.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Excellent verbal and written communication and organizational abilities.
• Strong interpersonal skills necessary in dealing with internal and external customers.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently.
• Ability to perform billing and follow-up activities promptly and accurately.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence characterized by honesty, integrity, and caring.

Requirements

• This position operates in a typical office environment.
• The area is well lit, temperature controlled, and free from hazards.
• Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues.
• Manual dexterity is needed to operate a keyboard.
• Hearing is needed for extensive telephone and in-person communication.
• The incumbent is subject to eyestrain due to many hours spent looking at a CRT screen.
• Must be able to set and organize own work priorities and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in a potentially stressful environment.
• Must possess the ability to comply with Trinity Health policies and procedures.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person.
• Recognize the unique perspectives, experiences, and talents each colleague brings.
• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.