[Hiring] Billing and Collections Manager @BlueCat

Role Description

We’re hiring a Billing and Collections Manager to own billing accuracy, collections performance, and cash flow forecasting, and to lead the Billing and Collections team. You’ll set the collection strategy, manage escalations on strategic accounts, and develop the team.

• Team leadership
  • Lead, coach, and develop Billing and Collections Specialists, including onboarding, goal setting, and performance reviews.
  • Set priorities, allocate workload, and hold the team to clear accuracy and cash collection targets.
  • Build team documentation and standard processes.
• Billing operations
  • Own billing accuracy and compliance with internal policies.
  • Resolve discrepancies, credits, adjustments, and invoicing issues, and act as the escalation point for complex cases.
  • Drive continuous improvement in billing accuracy and efficiency.
• Collections and AR management
  • Own the collections strategy for strategic and high-value accounts.
  • Reduce aging receivables and improve cash flow.
  • Manage escalations and make the call on payment risk and account health.
• Reporting and forecasting
  • Own AR aging, collections, and cash flow forecast reporting.
  • Track billing and collections KPIs, identify trends and risks, and give leadership clear recommendations.
• Process, controls, and cross-functional work
  • Lead automation, standardization, and process improvement initiatives.
  • Own internal controls, audit readiness, and compliance for billing and collections.
  • Partner with Sales, Customer Success, Legal, and Finance to resolve accounts.

Qualifications

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• Professional certifications in accounting, finance, revenue operations, or credit and collections are a plus.
• 7+ years in billing, accounts receivable, collections, or related finance operations, including 2+ years leading or mentoring a team.
• Advanced understanding of billing, collections, account reconciliation, and revenue operations.
• Experience resolving complex billing disputes and managing escalations.
• Strong understanding of financial controls, reporting, and compliance.
• Hands-on experience with ERP, CRM, and financial systems.
• Advanced Excel and financial reporting skills.
• Strong analytical, negotiation, and communication skills.
• Excellent written and spoken English.

Benefits

• A Professional Development Budget
• Dedicated Wellness Days and Wellness Week
• A Lifestyle Spending Account
• An Employee Recognition Program

Company Description

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.