[Hiring] Billing Accountant @Bonterra

Role Description

The Billing Accountant addresses billing requests submitted by internal parties such as Sales, Customer Success (CSM), and our valued US-based customers. By leveraging information such as Workday Financials and Salesforce, and possessing an understanding of the company-wide billing processes, you can work effectively to resolve most issues and take proactive measures to prevent future issues. Those that you cannot resolve, you collaborate with team resources (i.e. peers and Senior Billing Accountant) to ensure accurate and timely resolutions following the established escalation process. It is imperative that all interactions, whether internal or external, reflect the Billing Team's dedication to providing a positive customer experience focused on customer retention. All customer and internal communications are conducted primarily in English.

In addition to the above, the Billing Accountant performs key billing functions such as creating subscription invoices, one-time invoices, and approving/processing credit memo requests. This role requires 1–5 years of experience, with knowledge of Salesforce, WorkDay Financials, internal processes, invoices, credit and debit adjustments, billing records, product billing, and service cancellations. This role operates on a US-based billing calendar; availability during US business hours is required, with extended availability expected during month-end and quarter-end periods.

Qualifications

• Bilingual English/Spanish required; strong written and spoken English fluency essential for all customer-facing and internal communications with US-based stakeholders
• Licenciatura en Contaduría, Administración, or equivalent degree preferred
• 1–5 years of relevant experience in billing, accounting, or a similar role
• Strong knowledge of billing processes
• Thorough understanding of ticketing systems such as Salesforce Service Cloud
• Strong knowledge of billing systems such as Workday Financials and Salesforce CPQ; training available for strong candidates
• Expert understanding of internal billing processes
• Strong skills in invoicing, credit and debit adjustments, billing records, product billing, and service cancellations
• Proficiency in Excel (pivot tables, formatting, data merging) for billing reporting and reconciliation
• Comfort working alongside AI tools (e.g., Claude, AI billing agents) as part of daily workflow and ticket resolution
• Core working hours align with US Central or Eastern time zones — overlap of at least 6 hours with US business hours is required
• Reliable high-speed internet connection required

Requirements

• Strong understanding of billing process for all Bonterra products
• Perform accurate and timely billing activities such as creating subscription invoices
• Create approved credit memos
• Seek successful resolution of US-based customers' billing inquiries received through multiple communication channels — written and verbal communication in English required
• Identify, troubleshoot, and resolve customer issues
• Coordinate with US-based departments to resolve customer billing issues, requiring English-language communication and availability during US business hours
• Support, log, categorize, prioritize, and track incidents in Salesforce Service Cloud
• Log all billing incidents in Salesforce Service Cloud with complete and accurate information
• Maintain a high level of customer satisfaction and adherence to customer service level agreements (SLAs)
• Work collaboratively with team members to ensure timely response and resolution
• Assist in sharing, updating, and creating knowledge resources
• Support a positive team culture based on Bonterra company values
• Willingness to accept feedback to improve skills and pursue further development
• Keep a track record of good judgment and decision-making in positions with significant responsibility

Benefits

• Comprehensive medical, dental, and vision insurance with employer-subsidized premiums
• Unlimited Flexible Time Off (FTO)
• Paid holidays
• Dedicated time off to volunteer
• Bonterra 401(k) plan with a 3% company match

Company Description

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.