[Hiring] Bill Pay Specialist @Corcentric

Role Description

As a Bill Pay Specialist at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization. You will play a key role in executing accurate and timely bill payments, managing customer interactions, and supporting internal systems and processes to ensure seamless financial operations. This position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Omaha, Nebraska
• Des Moines, Iowa
• Cedar Rapids, Iowa

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the Manager, Payments Operations within our Payment Operations Department. We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As a Bill Pay Specialist, you will:

• Process payments through online portals and Interactive Voice Response (IVR) systems.
• Handle inbound and outbound calls using a soft-phone application.
• Build rapport with customers and resolve payment-related issues.
• Use Client Relationship Management (CRM) tools to manage daily workload and maintain accurate records.
• Navigate websites and search engines to collect payment contact information.
• Retrieve and analyze payment data from CRM and payment systems.
• Review data in Excel to support bill payment tasks.
• Submit product and development tickets for technical issues.
• Troubleshoot declining payments and escalate when necessary.
• Understand and resolve invoice discrepancies.
• Follow call handling procedures and telephone etiquette.
• Manage payment cases and update CRM with accurate notes and outcomes.
• Communicate with client Accounts Payable teams using email templates.
• Handle team email queue with proper case management procedures.

Qualifications

• Excellent verbal, written and interpersonal communication skills, with a focus on quality service delivery.
• Intermediate level of proficiency with PC software (MS Office applications, internet, and web-based applications).
• Attention to detail and accuracy in data entry and case management.
• Accountability and time management to meet deadlines independently.
• Strong collaboration skills with eagerness to contribute to a positive team dynamic.
• Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
• Coachability and a willingness to improve through feedback.

Requirements

• Experience with CRM systems, Excel, and online payment platforms.
• Familiarity with IVR systems and customer service best practices.
• Prior experience in a Payments Processing or Financial Operations role.

Benefits

• Generous annual paid time off program that increases with tenure.
• Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you.
• An annual paid day off to volunteer for causes that are near and dear to you.
• Paid maternity, paternal/secondary caregiver, and adoptive parent leave.
• Company-paid life and disability insurance.
• 401k program with a company match.
• Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution.
• Dental plan – including orthodontia coverage.
• Vision plan – including discount for LASIK surgery.
• All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
• A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services.