[Hiring] Billing Specialist @Bloomerang

Role Description

As a Billing Specialist at Bloomerang, you are a part of a team that oversees the billing process for our customers. Your responsibilities will include:

• Setting up new accounts
• Resolving billing issues raised by customers
• Working with stakeholders to request pertinent information
• Participating in various projects to improve the quality of the billing process

What You Will Do:

• Gain a deep understanding of the sales process from contract inception to billing & collection
• Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support, and e-mail customer service
• Oversee daily operations such as upgrades, cancellations, payments, and refunds on the billing platform
• Research and resolve payment variances by partnering with the customer and account managers
• Look for process improvement and opportunities to automate tasks to streamline
• Manage the billing cases in Salesforce
• Open new accounts as well as make updates to existing accounts
• Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing
• Collaborate with parallel teams to provide support and solve issues
• Assist in various team projects, ad hoc projects, and relevant audits
• Work cross-functionally with our sales and customer success teams

Qualifications

• 1‐3 years’ experience working in billing or accounts receivables
• Analytical, detail‐oriented, and strong organizational mindset
• Ability to pivot and multi-task when needed
• Excellent communication skills; must be able to provide and receive feedback
• Positive attitude and desire to work in a space that impacts non-profit organizations
• Ability to stay current with emerging AI capabilities and apply them directly through hands-on building and experimentation

Nice to Have But Not Required

• Experience with Ordway, Zuora, and Salesforce

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options, as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave
• 401k: 401k match to help invest in your future
• Equipment: Everything you need to be successful, shipped right to your door
• Compensation: Salary range of $49,100 - $65,000, with eligibility for a discretionary bonus
• Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only)

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.