[Hiring] Bank Fraud Operations Lead @Addi

Role Description

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

• Build and scale Bank/CF Fraud Operations into a predictable, high-precision function.
• Translate fraud policies into seamless operational workflows, rigorous execution, and real-time monitoring.
• Ensure robust protection against losses while minimizing friction for legitimate customers.

What you will do

• Standardize and map 100% of high-risk end-to-end customer journeys by establishing durable SOPs, clear decision rights, and cross-functional handoffs.
• Establish clear operational roles, capacity models, QA routines, and coaching frameworks for Supervisors and Analysts.
• Deploy a real-time operational KPI architecture covering demand, capacity, backlog health, and decision consistency.
• Re-architect high-friction investigation workflows in partnership with Product, Engineering, and CX Platform teams.
• Manage operational rollouts and hypercare periods for all new fraud policies, tools, and vendor integrations.

Qualifications

• Operational Process Building and Continuous Improvement
• People Leadership
• Cross-Functional and External Partnership
• Operational Management and Data Fluency
• Change Management and Delivery
• High-Ownership Judgment
• Domain Learning Agility

Requirements

• Has personally overseen the creation of Ops processes or diagnosed broken workflows.
• Can build clear SOPs, controls, R&R, escalation paths, and management routines from ambiguity.
• Has led operational teams directly or through frontline leaders.
• Can lead work across Operations, Product, Engineering, Data, Risk, Compliance, Legal, and CX.
• Uses SLAs, quality, productivity, backlog, cycle time, demand, and customer-impact metrics to run a function.
• Has rolled out new processes, policies, or tools with communication, training, QA, readiness checks, and post-launch monitoring.
• Can quickly learn fraud typologies, controls, banking regulation, and investigation workflows.

How the hiring process looks like

• Step 1: People Interview (30 min) - A conversation with a recruiter.
• Step 2: Initial Interview (45 min) - A conversation with the leader.
• Step 3: Deep dive interview (45 min) - An in-depth conversation about your skills and experience.
• Step 4: Fraud and data interview (45 min) - Exploring your data fluency and structured problem solving.
• Step 5: Business case (60 min) - A practical exercise to diagnose an immature bank fraud operation.
• Step 6: Co-Founder Interview (30 min) - A final conversation with our Founder.